Eric Shadd
Compton,CA
Summary
Driven professional with a proven track record in staff management and customer service, honed at UPS and other notable companies. Excelled in enhancing team productivity and customer satisfaction through effective problem-solving and time management. Skilled in fostering teamwork and collaboration, with a friendly, positive attitude that motivates and leads to success.
Overview
20
20
years of professional experience
Work History
school bus
Zum Services
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Personal Trainer
Self Employed Services
01.2021 - 01.2024
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Supervisor
UPS
06.2016 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Courier
Federal Express
01.2005 - 04.2016
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
High School Diploma -
Centennial High School
Compton, CA06.1998
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Goal-Oriented
- Staff Management
Timeline
school bus
Zum Services
11.2023 - Current
Personal Trainer
Self Employed Services
01.2021 - 01.2024
Supervisor
UPS
06.2016 - 08.2021
Courier
Federal Express
01.2005 - 04.2016
High School Diploma -
Centennial High School
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