Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Server

Eric Shawula

Anaheim,CA

Summary

Restaurant server with over 16 years of experience delivering exceptional dining experiences across renowned hospitality venues. Demonstrates proficiency in POS systems, time management, and customer service, ensuring high guest satisfaction and efficient service flow. Passionate about creating memorable dining experiences and eager to leverage extensive expertise in hospitality to enhance customer engagement and operational excellence.

Overview

16
16
years of professional experience

Work History

Server

Hilton
09.2022 - Current
  • Deliver exceptional dining service at Hilton, managing multiple tables while maintaining high guest satisfaction and coordinating with kitchen staff to ensure timely service
  • Handle complex guest requests and dietary requirements, maintain accurate order records, and process payments while ensuring compliance with food safety standards
  • Work seamlessly with front-of-house and kitchen teams to optimize service flow, resolve guest concerns, and contribute to positive dining experiences
  • Provide personalized recommendations and accommodate special requests, creating memorable experiences while maintaining Hilton's service excellence standards
  • Implement efficient table management strategies and anticipate guest needs, contributing to enhanced customer satisfaction and repeat visits

Waiter

Disneyland Hotel
07.2015 - 04.2016
  • Served guests in high-volume restaurant, managed multiple tables, coordinated with kitchen staff, and maintained exceptional service standards
  • Handled complex dining operations while ensuring guest satisfaction, resolving concerns promptly, and maintaining precise order accuracy
  • Partnered with team members to streamline service delivery, enhance guest experience, and maintain efficient dining room operations
  • Provided personalised dining recommendations, accommodated special requests, and created memorable experiences for international guests
  • Implemented efficient table management strategies, reducing wait times and enhancing overall service flow during peak hours
  • Orchestrated seamless dining service flow during peak hours, optimizing table turnover while maintaining exceptional guest satisfaction levels

Server

Apple Bee's
04.2013 - 06.2014
  • Delivered exceptional service to 100+ daily guests while managing multiple tables, maintaining high customer satisfaction and swift order processing
  • Coordinated with kitchen staff to ensure accurate order timing and presentation, reducing wait times and enhancing dining experience
  • Maintained precise cash handling and payment processing while providing detailed menu recommendations and allergen information
  • Trained new team members on service protocols and restaurant procedures, fostering a positive work environment
  • Resolved guest concerns promptly while managing peak hour operations, contributing to improved customer retention
  • Streamlined service operations during peak hours by implementing efficient table rotation system, boosting guest turnover while maintaining service quality

Shift Supervisor/Server/Key Hourly

Marie Callender's Restaurant & Bakery
07.2009 - 10.2012
  • Led shift operations at restaurant, coordinated service teams, and managed customer satisfaction while maintaining quality standards and staff schedules
  • Supervised daily cash handling, inventory control, and food safety compliance while training new staff members in service excellence
  • Fostered positive team dynamics among servers, resolved customer concerns promptly, and ensured smooth service flow during peak hours
  • Implemented efficient service procedures, mentored staff in upselling techniques, and maintained high standards of customer satisfaction
  • Balanced multiple responsibilities including staff scheduling, inventory management, and maintaining exceptional guest experiences
  • Streamlined restaurant operations through effective team coordination, implementing service standards and maintaining quality controls while supervising cash management protocols

Education

Liberal Arts - Science Exploration

College of the Redwoods
Loleta, CA
01.2010

High School Diploma -

Edward Little High School
Auburn, Maine
05.2003

Skills

  • Time management
  • Safety
  • Problem solving
  • POS Systems
  • Critical thinking
  • Cash Handling

Additional Information

Promotion to Shift Supervisor, Maintained high customer satisfaction ratings in service roles, Developed strong relationships with repeat customers, DCA attractions, Park Cast Member. Attractions I learned and worked at, Soarin, Grizzly, California Screamin, the Sun Wheel, and King Tritons carousel. I also helped with parades and guest control. I love working at Disneyland.

Timeline

Server

Hilton
09.2022 - Current

Waiter

Disneyland Hotel
07.2015 - 04.2016

Server

Apple Bee's
04.2013 - 06.2014

Shift Supervisor/Server/Key Hourly

Marie Callender's Restaurant & Bakery
07.2009 - 10.2012

Liberal Arts - Science Exploration

College of the Redwoods

High School Diploma -

Edward Little High School

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Eric Shawula