ERIC SHELTON

• Designs customizable and scalable fitness programs to meet client strength and body composition goals.
• Instructs group classes, enhancing community engagement and client retention.
• Trains new staff on operational procedures and best practices for client interaction.
• Provides programming frameworks and form assessment to maximize client results.
• Leads team initiatives aimed at enhancing overall facility performance and member satisfaction.
• Demonstrates how to carry out various routines and exercises.
• Streamlines administrative tasks like scheduling ensuring smooth operations.
• Participates in continuing education opportunities to stay current on industry trends, enhancing the quality of services provided to clients.
• Champions clients'' successes by celebrating milestones and acknowledging progress, fostering a sense of pride and motivation in their fitness journey.
• Develops strong relationships with local businesses, securing partnerships for discounts or promotions benefiting both parties involved.
• Collaborates with fellow trainers to design engaging group fitness classes that catered to various skill levels and interests.
• Maintains up-to-date knowledge of fitness training methods to inform approach.
• Implements new and creative exercise routines to keep participants motivated.
• Collaborates with team to develop, implement, and maintain new web-based, mobile application for fitness tracking.

• Leads strategic initiatives to enhance organizational efficiency and operational effectiveness.
• Develops and implemented company-wide policies to align with corporate objectives and compliance standards.
• Fosters relationships with stakeholders to drive business growth and enhance market presence.
• Evaluates financial performance metrics to optimize resource allocation and budget planning.
• Spearheads innovation initiatives to improve service delivery and customer satisfaction levels.
• Establishes foundational processes for business operations.
• Manages partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Identifies new revenue generation opportunities to maximize bottom-line profitability.
• Streamlines operations for improved efficiency, reducing overall costs and increasing profitability.
• Drives continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
• Builds productive relationships with industry partners and competitors to support strategic business objectives.
• Develops and implemented individualized training programs for athletes to enhance performance.
• Analyzes team performance data to identify areas for improvement and strategic adjustments.
• Leads training sessions to foster skill development among athletes.
• Establishes a positive team culture that promoted collaboration, resilience, and dedication.
• Mentors junior coaches, providing guidance on best practices and effective coaching techniques.
• Evaluates athlete performance through regular assessments, ensuring alignment with training objectives.
• Implements feedback mechanisms to continuously improve coaching strategies and athlete outcomes.
• Promotes sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
• Collaborates with other coaches to share best practices, techniques, and insights for overall program improvement.
• Enhances team performance by developing and implementing effective coaching strategies.
• Motivates athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
• Improves team cohesion by organizing regular bonding activities and fostering a supportive environment.
• Leads athletics to countless amateur and professional bodybuilding and wins at regional and national championships, by instilling strong work ethic and resilience.
• Enhances athletics' strategic understanding of the sport of bodybuilding, by conducting detailed show analysis sessions.
• Conducts regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
• Implements personalized training plans for athletes, resulting in improved strength, physical appearance (category standard) and performance.
• Assists in developing marketing materials to promote coaching services.

• Developed and implemented training programs to enhance athlete performance and skill development.
• Analyzed player performance data to drive strategic improvements in coaching methodologies.
• Collaborated with management to align coaching strategies with organizational goals and objectives.
• Established metrics for evaluating coaching effectiveness, leading to improved athlete outcomes.
• Designed tailored coaching plans based on individual athlete needs and performance assessments.
• Spearheaded initiatives to enhance communication between coaches, athletes, and support staff for cohesive teamwork.
• Streamlined administrative tasks such as scheduling practices, coordinating travel arrangements, and managing budgets for increased efficiency.
• Established strong rapport with athletes based on trust, empathy, respect which led to an open line of communication between coach-athlete relationship.
• Optimized practice sessions by incorporating cutting-edge drills designed to develop specific skills required for success in competitions.
• Expanded athlete knowledge in sport-specific rules and regulations by conducting informative workshops.
• Strengthened relationships with parents by maintaining open lines of communication and addressing concerns promptly.
• Incorporated sports psychology techniques, such as visualization and goal-setting, into coaching practices which improved athlete focus and mental toughness during competition.
• Developed athletes'' skills through tailored training programs, resulting in improved performance on the field.
• Reduced player injuries by emphasizing proper form, stretching, and warm-up routines during practice sessions.
• Assisted clients in setting and achieving personal and professional goals.
• Researched latest industry trends and developments to keep abreast of best practices.

• Developed and maintained strong customer relationships to drive sales growth.
• Created and issued product and service quotes to customers.
• Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
• Served as the liaison between client and engineers.
• Managed inbound inquiries, providing timely solutions and product information.
• Performed product and service upsells as well as thorough research and qualification of new leads.
• Ensured proper understanding of the needs of customers as well as determine sales opportunities.
• Maintained knowledge of competing products and services.
• Responded to potential customer queries and submitted additional information through email.
• Developed and maintained a database consisting of current and potential customers.
• Presented product features and services to customers.
• Utilized CRM systems to track sales activities and monitor customer interactions.
• Led sales closure and achievement of sales targets.
• Conducted regular follow-ups on leads, ensuring consistent communication and engagement.
• Analyzed market trends to identify opportunities for business expansion and improvement.
• Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
• Managed friendly and professional customer interactions.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Career Highlights:

• Achieved top 10% in sales in six months, consistently exceeded sales goals.
• Maintained 85% customer retention rate.
• Achieved "Top 3" and “Top 10” Team status for outstanding team performance and speed of service among other 15 stores.

• Trained and mentored staff to enhance performance and customer service skills.
• Supervised daily operations to ensure compliance with health and safety standards.
• Streamlined inventory management processes, reducing waste and improving stock accuracy.
• Implemented staff scheduling strategies to optimize labor costs and improve efficiency.
• Developed training materials for new employees, enhancing onboarding experience and retention rates.
• Coordinated promotional events, driving customer engagement and increasing sales revenue.
• Analyzed customer feedback to identify areas for service improvement and implemented action plans.
• Collaborated with management on strategic initiatives to enhance operational workflows and productivity.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Aided in handling inventories and ordering supplies
• Assumed other tasks such as receiving, inspecting, and storing inventories, supplies, and equipment
• Executed keen estimation of appropriate quantities of food and staff needed in preparing food items based on established time constraints while ensuring zero overages and shortages

• Oversaw on-floor work assignments; relayed company objectives to associates; as well as facilitated on-floor training to all associates
• Led sales team to achieve and exceed monthly revenue targets through strategic planning and effective coaching.
• Implemented inventory management systems to optimize stock levels and reduce discrepancies.
• Collaborated with marketing teams on promotional campaigns that drove traffic and increased sales conversions.
• Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
• Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
• Addressed the needs and concerns of customers by providing recommendation of merchandise based on their needs.
• Delivered compelling product presentations to prospective clients, showcasing unique value propositions tailored to their needs.
• Displayed outstanding skills in communication, motivation, and problem resolution.
• Increased sales revenue by implementing targeted sales strategies and team training sessions.
• Monitored adherence to loss prevention standards and audit requirements.
• Spearheaded successful product launches by coordinating promotional efforts across various internal departments and external partners.
• Supported sales account managers by providing accurate and detailed reports.