Eric Shingu
French Camp,California
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
San Joaquin County Behavioral Health Services
French Camp , California
2019.03 - Current
- Monitored service quality and ensured compliance with regulations.
- Provided guidance and support to direct reports in the implementation of program goals.
- Conducted regular staff meetings to ensure program objectives were met.
Residential Program Supervisor
Behavioral Health Services of San Joaquin County
French Camp , California
2016.12 - 2019.03
- Supervised a team of 25 residential program staff in providing services to individuals with mental health disabilities.
- Developed and implemented individual service plans for residents in accordance with agency policies and procedures.
- Provided crisis intervention, conflict resolution and advocacy for residents when needed.
- Maintained accurate records of resident activities and progress towards goals.
- Assessed the needs of each resident, identified appropriate resources and ensured follow up was completed as necessary.
- Monitored daily operations to ensure that all safety regulations were followed by staff and residents.
- Conducted regular meetings with staff to review cases, discuss issues related to quality assurance, evaluate job performance, provide feedback and address any concerns or problems arising from day-to-day operations.
- Created monthly schedules for staff based on availability and workloads.
- Coordinated programs such as recreational activities, educational classes and therapeutic groups for the benefit of residents' physical, emotional and social development.
- Organized community outings to promote socialization opportunities among residents while emphasizing safety measures at all times.
- Supported the development of life skills through role modeling, mentoring and coaching techniques.
- Provided guidance on the use of positive reinforcement strategies when working with challenging behaviors.
- Ensured proper maintenance of facility equipment; reported any damages or repairs needed promptly.
- Conducted regular inspections of living areas to guarantee cleanliness standards are met according to agency policy.
- Reviewed incident reports prepared by staff members after any incidents involving residents occurred; investigated further if necessary.
- Scheduled employees and made sure each shift had adequate coverage.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Recruited, interviewed, and hired volunteers and staff.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Education
Bachelor of Arts - Sociology
California State University-Sacramento
Sacramento, CA1982-05
Skills
- Vendor Relationship Management
- Compliance Enforcement
- Quality Assurance
- Project Management
- OSHA Compliance
- Quality Control
- Partnership Development
- Customer Service
- Personnel Management
- Operations Management
- Team Development
- Strategic Planning
- Project Coordination
- Team Leadership
- Cultural Sensitivity
- Program Reviews
- Work Delegation
- Budget coordination
- Team training and development
- Individual Instruction
- Flexible and Adaptable
Certification
- Certified AOD counselor through the California Consortium of Addiction Programs and Professionals (CCAPP).
Timeline
Program Manager
San Joaquin County Behavioral Health Services
2019.03 - Current
Residential Program Supervisor
Behavioral Health Services of San Joaquin County
2016.12 - 2019.03
- Certified AOD counselor through the California Consortium of Addiction Programs and Professionals (CCAPP).
Bachelor of Arts - Sociology
California State University-Sacramento
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