Eric Shuler
Newark,DE
Summary
Achieved optimal performance in electronic health record systems through strategic design and configuration.,Delivered effective IT solutions in challenging clinical settings, enhancing regulatory compliance and operational efficiency.,Facilitated alignment of clinical and business needs with scalable technical solutions, maintaining data integrity and interoperability.
Overview
10
10
years of professional experience
Work History
Clinical Documentation Specialist
HonorVet Technologies
07.2025 - 05.2026
- Executed quality-assurance checks on electronic study databases to verify data accuracy and protocol adherence.
- Screened and educated potential research participants to ensure informed consent. Reviewed medical records to document and report adverse events and protocol deviations.
- Engaged in cross-functional briefings on payer prior-authorization updates and assessed medical necessity against payer criteria.
- Facilitated cross-departmental projects necessitating prior-authorization expertise and enhanced workflow processes.
- Engineered and enhanced DCP tools (Discern Clinical Platform tools) to establish and sustain clinical rules alerts and order set logic aligned with evidence-based practice.
- Functioned as clinical advisor, partnering with informatics IT and physician stakeholders to convert clinical workflows into configurable CDS solutions, enhancing alert accuracy and minimizing alert fatigue by X%.
- - Provided senior-level technical expertise using Oracle Health configuration tools (DCPTools) to design, configure, and manage complex clinical workflows, decision support rules, and event-driven solutions across inpatient and ambulatory environments.
- Functioned as top technical lead for systems integration and healthcare informatics alignment addressing cross-platform compatibility challenges and ensuring seamless EHR interoperability across diverse clinical systems.
- Collaborated with cross-functional teams to develop and implement clinical trial strategies.
- Reviewed and verified data integrity, ensuring accurate reporting of findings in clinical trials.
- Identified process improvements that streamlined trial workflows and increased operational efficiency.
Help Desk Technician
Advantmed
Remote
10.2025 - 03.2026
- Resolved technical issues for end-users, enhancing overall productivity and satisfaction.
- Provided remote support through ticketing system, ensuring timely resolution of IT problems.
- Documented troubleshooting procedures, improving knowledge base for team efficiency.
Health Information Management Technician
Datavant
02.2025 - 07.2025
- Oversaw clinical data collection and assured protocol adherence to enhance operational efficiency and data integrity.
- Screened and recruited study participants for clinical trials. Managed specimen handling and medication documentation per study SOPs.
- Executed healthcare data coding and EMR data entry to enhance billing authorization tracking and reporting.
- - Maintained patient confidentiality and ensured compliance with HIPAA and regulatory standards.
- Utilized Salesforce and Google Workspace to oversee patient communications and document diabetic device workflows; generated data-driven insights to enhance processes.
- - Analyzed EHR usability and collaborated with cross-functional teams to enhance data integration and reporting.
- - Led configuration updates using DCPTools to enhance clinical documentation workflows, Power Plans, and dynamic rules to meet regulatory and quality reporting requirements.
- - Acted as Clinical Advisor during design and validation phases, conducting workflow analysis, UAT support, and clinician training to ensure safe, compliant, and user-centered system optimization.
- - Led end-to-end design and development of major enhancements within an Electronic Health Record (EHR) ecosystem, independently delivering scalable solutions supporting clinical documentation, order management, and care coordination workflows.
- - Conducted feasibility analysis and technical impact assessments for future-state enhancements, presenting architectural recommendations to leadership and driving project completion within regulatory and VA healthcare standards.
- Analyzed patient data to improve coding accuracy and streamline health information processes.
- Documented and tracked support requests in ticketing system to ensure timely resolution.
- Collaborated with IT teams to implement software updates and system enhancements.
Information Technology Specialist
Independent Staffing
Remote
10.2024 - 04.2025
- Managed IT support requests, ensuring timely resolution and enhancing user satisfaction.
- Implemented software solutions to streamline operations and improve system efficiency.
- Conducted comprehensive system audits, identifying areas for security improvement and risk mitigation.
- Developed training materials and conducted workshops to enhance team knowledge on new technologies.
EHR ANALYST
Blue Cross (Artech Solutions)
04.2018 - 09.2024
- Developed and executed role-based access control (RBAC) security templates in Cerner, mapping roles to permissions to enhance access controls and ensure regulatory compliance.
- Executed needs assessments and established role definitions to align system permissions with job functions.
- Trained end-users on EHR navigation and best practices to enhance user proficiency. Provided ongoing support and troubleshooting for Epic and Cerner applications, ensuring operational efficiency.
- Formulated workflow strategies and integration plans to enhance patient data management and cross-departmental system implementations.
- Utilized Smartsheets to monitor and prioritize EMR troubleshooting tasks across Athena, Allscripts, NextGen, Practice Fusion, Health Fusion, Cerner, and Epic.
- - Performed risk analyses and recommended security countermeasures to mitigate vulnerabilities.
- - Designed and implemented new healthcare software enhancements leveraging Oracle Health configuration tools, addressing complex healthcare semantics, clinical data mapping, and multi-platform system integration challenges.
- - Served as technical authority for project execution, overseeing lifecycle delivery, ensuring compliance with healthcare interoperability standards, and optimizing system performance in high-availability clinical environments.
DATA ANALYST
ICON Clinicals
Cherry Hill
10.2016 - 03.2018
- - Processed healthcare data in compliance with ICD, CPT, and HCPCS coding standards to ensure accurate clinical reporting.
- - Resolved EMR issues and partnered with leadership to optimize system functionality and streamline workflows.
- - Managed data access and developed reports that improved reporting accuracy and supported decision-making.
- - Created Lucidchart flowcharts, UML diagrams, and mockups to support Epic and HealthSource EMR integrations.
- - Performed statistical analyses of clinical data to identify trends and support research initiatives.
- - Managed user access lifecycle within Cerner Millennium using PrefMaint and role-based provisioning.
Education
Associate of Science - Computer And Information Sciences
Montgomery College
Blue Bell05-2004
Skills
- Clinical analytics
- Patient data protection
- Data validation and integrity
- Data protection strategies
- Automated report generation
- Clinical lexicon
- Compliance monitoring
- Content management
- Graphical reporting
- Healthcare data maintenance
- clinical coding
- Audio transcription review
- Healthcare terminology expertise
- Records verification process
- Health information management
- Task administration
- Problem-solving
- NoSQL database administration
- patient documentation
- Data analysis expertise
- Communication protocol engineering
- Biological sampling
- subject recruitment
- Documentation guidelines
- Research protocol creation
- Data acquisition techniques
- Regulatory compliance in clinical trials
- medication distribution
- Quantitative research
- Health information management
- High-level decisions
- Threat assessment
- Project implementation
- Biological statistics
- Case report tracking
- Document tracking
- Digital data collection
- Java application design
- Health data optimization
- Salesforce platform oversight
- Statistical data evaluation
- Debugging software issues
- Patient medical records
- Document control
- Health information systems
- enhancing patient flow management
- SOP research analysis
- Documentation compliance
- Process improvements
- Proficient in software
- Exemplary communication skills
- Report generation
- Skilled in software
Timeline
Help Desk Technician
Advantmed
10.2025 - 03.2026
Clinical Documentation Specialist
HonorVet Technologies
07.2025 - 05.2026
Health Information Management Technician
Datavant
02.2025 - 07.2025
Information Technology Specialist
Independent Staffing
10.2024 - 04.2025
EHR ANALYST
Blue Cross (Artech Solutions)
04.2018 - 09.2024
DATA ANALYST
ICON Clinicals
10.2016 - 03.2018
Associate of Science - Computer And Information Sciences
Montgomery College