Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Sills

New Smyrna Beach,FL

Summary

It is my goal to continue to grow and excel in my multifamily career, including learning all facets of rental properties. With over 17 years in the industry, coupled with the eagerness to continually improve and gain knowledge, I believe that I have become an insightful property manager with experience in directing and improving operations through effective employee motivational strategies and strong policy enforcement. I am proficient in best practices, market trends and regulatory requirements of industry operations. I believe I have become a talented leader with analytical approach to business planning and day-to-day problem-solving, with a lot of fun mixed in. Utilizing my artistic and creative mindset, I have a passion for using my digital media education to always hold the highest quality of marketing collateral, marketing and promotional designs, and social media presence including video production.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Lease Up, Luxury Apartment Community Manager

The Beacon At New Smyrna Beach (253 Units)
01.2020 - 12.2022
  • Managed a new build, luxury community from approximately 30% up to 100% stabilized within 8 months.
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing property maintenance and residential appeal standards.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Collaborated with CBI Construction during interior design and construction of property. Audited new apartments to ensure quality assurance.
  • Organized and executed monthly resident events for the community to maximize resident retention.
  • Improved processes through expense management and timely payment of all applicable invoices.
  • Worked and trained with maintenance staff to complete timely repairs and community enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Consistently increased renewal rates at an average of 12% while maintaining an average of 40% retention ratio.
  • Achieved the ORA 1% Award based on J. Turner resident online surveys and reviews for 2020 and 2021.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Oversaw a 6 person team with effective morale-building strategies, frequent training and motivational guidance on established practices, standards and requirements.
  • Resolved tenant issues quickly and maintained resident retention.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Actively worked with our corporate marketing team to establish collateral and promotional items.
  • Aided upper-level leaders by completing annual budgets and operational reports for 3rd party ownership group.
  • Collected rental payments from residents via online portal and in office payments. This lead to keeping delinquency consistently under 1% monthly.
  • Completed and achieved a CAM license in 2020 from the Apartment Association of Greater Orlando.
  • Actively completed AAGO classes to ensure the latest knowledge on Tenant Law, current marketing trends, and more.
  • Maintained all necessary city and state licensing of office, residential buildings, and facilities. This included organizing and obtaining necessary certificate of occupancy on completed construction.
  • Maintained a firm grasp of marketing analytics to keep up to date with all market trends.
  • Successfully utilized CRM use including Knock.
  • Completed in-house landscaping to enhance key areas including monument sign and resident entrances.


Luxury Community Manager and HOA Chair

The Lofts At Savannah Park (138 Units)
01.2018 - 01.2020
  • Maintained billing of HOA for the commercial development on property including CycleBar, Excl Media, Foxtail Coffee, UrbanOhm Yoga Studio, The Lofts Hair Salon, and Sun Center call center (Multifamily/Commercial). This included divided up utility costs, rental costs, and parking lot maintenance.
  • Worked closely and assisted with the marketing team frequently on projects including full company portfolio YouTube channel creation and full company portfolio website creation and audit.
  • Managed a recent build, luxury community with an average occupancy of 97% over three years.
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing property maintenance and residential appeal standards.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Organized and executed monthly resident events for the community to maximize resident retention.
  • Improved processes through expense management and timely payment of all applicable invoices.
  • Worked and trained with maintenance staff to complete timely repairs and community enhancements. This included maintenance supervisor also earning his CAM and CAMT licenses through Apartment Association of Greater Orlando.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Consistently increased renewal rates at an average of 6% while maintaining an average of 35% retention ratio.
  • Achieved the ORA 1% Award based on J. Turner resident online surveys and reviews for 2018 and 2019. Also won the Carter Haston company award for Top Resident Satisfaction for 2019.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Oversaw a 4 person team with effective morale-building strategies, frequent training and motivational guidance on established practices, standards and requirements.
  • Resolved tenant issues quickly and maintained resident retention.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Aided upper-level leaders by completing annual budgets and monthly variance reports to maintain financial operations.
  • Collected rental payments from residents via online portal and in office payments. This lead to keeping delinquency consistently under 1% monthly.
  • Actively completed AAGO classes to ensure the latest knowledge on Tenant Law, current marketing trends, and more.
  • Maintained all necessary city and state licensing of office, residential buildings, and facilities.
  • Maintained a firm grasp of marketing analytics to keep up to date with all market trends.
  • Successfully utilized CRM use including Lead2Lease.
  • Consistently maintained a closing ratio at 44%.

Leasing Specialist and Assistant Property Manager

Hawthorne Village (378 Units)
01.2008 - 01.2017
  • Leasing Specialist as a part of a 6 person team on a recent 2006 build property.
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing property maintenance and residential appeal standards.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Organized and executed monthly resident events for the community to maximize resident retention.
  • Worked and trained with maintenance staff to complete timely repairs and community enhancements.
  • Organized and facilitated an renovation to all first floor apartments to be within ADA compliant required measurements. This mainly consisted of kitchen appliances.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Consistently maintained an average of 45% retention ratio.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Resolved tenant issues quickly and maintained resident retention.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Actively worked with our marketing team to establish collateral and promotional items. This also included attending local trade shows, college fairs, and industry networking events.
  • Collected rental payments from residents via online portal and in office payments. This lead to keeping delinquency consistently under 2% monthly.
  • Actively completed AAGO classes to ensure the latest knowledge on Tenant Law, rental collection, current marketing trends, and more.
  • Maintained a firm grasp of marketing analytics to keep up to date with all market trends.
  • Promoted from leasing agent to assistant property manager in 2012.
  • Maintained a closing ration of 38% as a leasing specialist and 48% as an assistant property manager.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Escalated major issues to property manager for immediate remediation.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.

Maintenance Technician and Leasing Specialist

Northgate Lakes (266 Units)
01.2005 - 01.2008
  • Began work as a maintenance technician and transition into a leasing specialist during attending University of Central Florida. Northgate Lakes was off-campus college housing.
  • Annually maintained furnished apartment inventory and made all applicable order placements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Collaborated with CBI Construction during interior design and construction of property. Audited new apartments to ensure quality assurance.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Organized and executed monthly resident events for the community to maximize resident retention.
  • Set appointment times for individuals to tour facilities and see available units.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, and move-ins.
  • Completed annual roommate matching consisting of age placement, degree placement, and pre-selected roommate assignments.
  • Regularly inspected curb appeal of facilities to keep property great shape.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Resolved tenant issues quickly and maintained resident retention.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Maintained and inventoried available movie library, billiard equipment, and pool items for tenants.
  • Collected, completed and processed lease applications.
  • Kept accurate records of all resident and tenant correspondence.

Painting With a Twist Event Artist/Instructor

Painting With A Twist (Daytona Beach)
01.2014 - Current
  • Teacher/organizer of instructional "Paint and Sip" wine and art classes at Daytona Beach studio and occasionally Orange City location. This process included prepainting an image from the Painting with a Twist library and creating a fun way to teach it to attendees step by step through 2 hour and 3 hour classes. This is all done in a high energy, party style environment.
  • Maintaining customer satisfaction by effectively utilizing online reviews and customer satisfaction surveys. This also included sending a follow up email and pictures to attendees after each class.
  • Ensuring high social media presence by frequently posting creative, original content and weekly/monthly class schedules.
  • Planning and Hosting Off-Site Events including corporate events including top-rated companies such as Brown&Brown.
  • Led unique experience classes such as black light classes, paint your pet classes, charity painting classes, open studio sessions, and mudding/knife classes.
  • Itemized and managed in-studio of wine selection, refreshments, and snack inventory. This also including maintaining successful business relationships with Total Wine to ensure latest trends.
  • Utilized a online class reservation and coordinated a check-in system to ensure that arrival, setup, and comfort in a loud music, party style environment.
  • Utilized loud speaking voice while using humor to lead groups through a process that they were unfamiliar with and in which attendees were usually nervous and apprehensive.
  • Instructed several 40-50 person classes. Average class size is around 20-25.

Education

Associate of Arts - Digital Media

University of Central Florida
Orlando, FL
05.2007

Associate of Science - Digital Media

Daytona Beach Community College
Daytona Beach, FL
2005

Skills

  • Financial Understanding Budget Preparations Strong People skills High Level of Customer Service Extensive Industry Training
  • Multifamily Housing Sales of Both Retail and Multifamily Conflict Dissolution Leadership training Highly Organized Marketing Lease Up Experience HOA Management
  • Strong Interest and Experience in VR technology Web Design Video Production Social Media Asset
  • Customer Satisfaction Reputation Management Online Review Response
  • High level computer skills including Adobe Creative Suite including Photoshop, Photoshop Elements, Illustrator, In Design, Premier Microsoft Office Suite including Word, Excel, Powerpoint, Outlook, Teams MySQL, Java, JavaScript, HTML5, Linux, C
  • Principles of Modern Art Color Theory Mastery Art Styles and Techniques Psychological Color Properties
  • Communications Strategies Legal Form Generation Notice Generation Strategic Selling

Certification

Certified Apartment Manager license earned in 2020 through the Apartment Association of Greater Orlando.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Lease Up, Luxury Apartment Community Manager

The Beacon At New Smyrna Beach (253 Units)
01.2020 - 12.2022

Luxury Community Manager and HOA Chair

The Lofts At Savannah Park (138 Units)
01.2018 - 01.2020

Painting With a Twist Event Artist/Instructor

Painting With A Twist (Daytona Beach)
01.2014 - Current

Leasing Specialist and Assistant Property Manager

Hawthorne Village (378 Units)
01.2008 - 01.2017

Maintenance Technician and Leasing Specialist

Northgate Lakes (266 Units)
01.2005 - 01.2008

Associate of Arts - Digital Media

University of Central Florida

Associate of Science - Digital Media

Daytona Beach Community College

Similar Profiles

CREATE PROFILE
Eric Sills