Eric Simmons
Enfield,CT
Summary
Supportive Computer Lab Assistant with complete knowledge of computer systems and software. Adept at supervising lab equipment and facilities. Talented at demonstrating proper use of computer systems to students and maintaining records of lab equipment and supplies. Excellent verbal, written and interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Diligent College Student focused on Cyber Security and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
8
8
years of professional experience
Work History
Computer Lab Manager
Western Connecticut State University
Danbury, CT
03.2024 - Current
- Installed and configured printers and other peripherals in the lab.
- Maintained inventory of supplies for the computer lab.
- Monitored usage of computers to ensure proper use by patrons.
- Troubleshot computer hardware malfunctions and replaced defective components as necessary.
- Coordinated with vendors to purchase additional hardware or software when necessary.
- Assisted faculty and students with using computer software and hardware.
- Logged all equipment malfunctions and damages.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Computer Lab Assistant
Western Connecticut State University
Danbury, CT
02.2023 - 03.2024
- Logged all equipment malfunctions and damages.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Assisted faculty and students with using computer software and hardware.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
Machine Operator/Material Handler
OMG Roofing Products
Agawam, MA
07.2018 - 04.2022
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Verified production orders prior to starting set-up.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Floor Associate
Forever 21
Holyoke, MA
07.2018 - 02.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Line Cook
Taco Bell
West Springfield, MA
08.2016 - 02.2018
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Some College (No Degree) - Computer Networking
Yale University
New Haven, CTCyber Security
Western Connecticut State University
Danbury, CTComputer And Information Sciences
Holyoke Community College
Holyoke, MASkills
- Good Work Ethic
- Active Listening
- Friendly, Positive Attitude
- Computer Skills
- Basic Math
- Critical Thinking
- Supervision & Leadership
- Organizational Skills
- Data Management
- HTML Coding (beginner)
- Java Coding (beginner)
- Cobol Coding (beginner)
Affiliations
- Black Students Union club Member
- Air Force ROTC at Yale
- i5 Space Vice president
Accomplishments
- The Brigadier General Enoch "Woody" Woodhouse Wingman Spirit Award
Timeline
Computer Lab Manager
Western Connecticut State University
03.2024 - Current
Computer Lab Assistant
Western Connecticut State University
02.2023 - 03.2024
Machine Operator/Material Handler
OMG Roofing Products
07.2018 - 04.2022
Floor Associate
Forever 21
07.2018 - 02.2020
Line Cook
Taco Bell
08.2016 - 02.2018
Some College (No Degree) - Computer Networking
Yale University
Cyber Security
Western Connecticut State University
Computer And Information Sciences
Holyoke Community College
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