Eric Simmons
Bakersfield,CA
Summary
Proven security professional with a track record of enhancing safety and customer satisfaction at Securitas Security Services USA. Skilled in CCTV monitoring and superior customer service, consistently achieving goals through strategic patrol operations and incident reporting. Demonstrates exceptional problem-solving abilities and a commitment to maintaining secure environments.
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
10.2022 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Cashier
Fastrip Food Stores
10.2020 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked with floor team and managers to meet wide range of customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Delivery Driver
Aarons Furniture Store
06.2022 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Team Member
Taco Bell
04.2019 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
Education
GED -
Foothill
Bakersfield, CA05-2007
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Access control
- Patrol operations
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Problem-solving
- Safe driving
- Dependable and reliable
- Punctual and reliable
- Time management skills
- Clean driving record
Certification
- Forklift Operator Certification - Occupational Safety and Health Administration (OSHA).
- i also have a dot.
Timeline
Security Officer
Securitas Security Services USA
10.2022 - Current
Delivery Driver
Aarons Furniture Store
06.2022 - 09.2022
Cashier
Fastrip Food Stores
10.2020 - 08.2023
Team Member
Taco Bell
04.2019 - 05.2022
GED -
Foothill
Similar Profiles
Naveah BoglioNaveah Boglio
Security Officer/Shift Leader at Securitas Security Services USASecurity Officer/Shift Leader at Securitas Security Services USA
Nicholas NavarroNicholas Navarro
Security Supervisor at Securitas Security Services USASecurity Supervisor at Securitas Security Services USA
Howard DandridgeHoward Dandridge
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
John AmayaJohn Amaya
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA
Carmen VeraCarmen Vera
AH Travel Direct LDRN at Adventist Health RosevilleAH Travel Direct LDRN at Adventist Health Roseville