Dynamic professional with extensive experience in team management and customer service. Demonstrated expertise in ensuring regulatory compliance and enhancing team performance in high-pressure environments.
Overview
27
27
years of professional experience
Work History
State Retirement Plan Payout Manger
Kentucky State Government
Frankfort, Kentucky
06.1995 - 08.2017
Managed five staff members in the processing of payouts.
Monitored staff performance and addressed issues.
Provided customer service to plan participants, both in person and via phone/email.
Explained complex IRS regulations to plan participants.
Ensured payouts were processed in accordance with IRS regulations and state tax laws.
Provided reports to the Executive Director of weekly branch activity.
Personnel Specialist
Kentucky State Government
Frankfort , KY
01.1991 - 05.1995
Analyzed applicant data to ensure compliance with hiring regulations.
Coordinated recruitment efforts for various state government positions.
Participated in career fairs representing the organization's interests in attracting top talent.
Reviewed resumes and interviewed applicants to assess their qualifications against job requirements.
Education
MBA - Business Administration And Management
University of Kentucky
Lexington, KY
05-1997
Bachelor of Arts - Political Science
University of Kentucky
Lexington, KY
05-1990
Skills
Payout processing
IRS compliance
Staff management
Customer service
Report generation
Recruitment coordination
Affiliations
Enjoy spending time with family, reading, golf, and quiet time at home with family and friends.