Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Eric Sims

Star,ID

Summary

Efficient customer support specialist with solid foundation in troubleshooting and resolving technical issues for diverse applications. Successfully supported end-users by identifying root causes and implementing effective solutions. Demonstrated capability in using problem-solving and communication skills to enhance user satisfaction and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Associate Application Support Specialist

Sensus (A Xylem Brand)
Boise, ID
04.2022 - Current

Quality Assurance Specialist

TAOS Mountain LLC
Boise, ID
06.2018 - 03.2022

IT Project Technician

FLEXTECHS
Boise, ID
04.2018 - 06.2018

Warehouseman

Air Van Moving
Boise, ID
10.2017 - 04.2018

Retention Supervisor

DIRECTV
Boise, ID
12.2009 - 10.2015

Production Lead

Micron Technology Inc.
Boise, ID
08.2003 - 10.2008

Education

Network & Systems Administration AAS -

College of Western Idaho
Boise, ID
05-2018

High School Diploma - undefined

Caldwell Senior High School
Caldwell, ID
05-1999

Skills

  • Customer assistance
  • Problem resolution
  • Customer support
  • System monitoring
  • Software installation
  • Network configuration
  • Application support
  • Customer education
  • Technical support

Certification

  • CompTIA A+
  • CompTIA Network +
  • Microsoft Windows Operating Fundamentals (MTA)
  • Microsoft Networking Fundamentals (MTA)
  • Microsoft Server Administration Fundamentals (MTA)
  • Microsoft Security Fundamentals (MTA)
  • Microsoft Database Fundamentals (MTA)
  • Microsoft Installing and Configuring Windows Server 2012 (MCP)
  • Intermediate Technical Certificate in Network & Systems Administration from College of Western Idaho
  • Wilderness Survival Instructor Certification (IPHM Accreditation)

Languages

English
Native or Bilingual

Timeline

Associate Application Support Specialist

Sensus (A Xylem Brand)
04.2022 - Current

Quality Assurance Specialist

TAOS Mountain LLC
06.2018 - 03.2022

IT Project Technician

FLEXTECHS
04.2018 - 06.2018

Warehouseman

Air Van Moving
10.2017 - 04.2018

Retention Supervisor

DIRECTV
12.2009 - 10.2015

Production Lead

Micron Technology Inc.
08.2003 - 10.2008

High School Diploma - undefined

Caldwell Senior High School

Network & Systems Administration AAS -

College of Western Idaho
Eric Sims