Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Slade

Tifton,GA

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated service expertise, including competitive offerings, pricing and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Service Director

Griffin Chrysler Dodge Jeep Ram and Griffin Ford
08.2024 - Current
  • Directed service operations to enhance customer satisfaction and streamline processes.
  • Developed and implemented strategic initiatives to improve service delivery efficiency.
  • Led cross-functional teams in executing operational improvements and best practices.
  • Managed budgetary planning and resource allocation for service departments.
  • Mentored staff on performance standards and customer engagement techniques.
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
  • Launched targeted marketing campaigns that increased brand awareness, attracting new clients and retaining existing ones.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.

Service Manager

Garber Chrysler Dodge Jeep Ram and Garber Ford
08.2016 - 07.2024
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Guided techs on automotive repair, both mechanical and electrical.

Assistant Manager

Jack Wilson Chevrolet Buick Gmc
11.2014 - 08.2016
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped technicians in the shop when needed both mechanical and electrical.

Education

AA Degree -

North Florida Community College
Madison, FL

Skills

  • New Employee Hiring
  • Supply Requisition
  • Verbal and Written Communication
  • Worker Training
  • Mechanical and electrical knowledge
  • Sales support
  • Payroll and budgeting
  • Industry awareness
  • Customer service
  • Problem-solving
  • Decision-making
  • Relationship building
  • Quality assurance
  • Customer retention
  • Sales expertise
  • Sales proficiency
  • Negotiation expert
  • Verbal and written communication
  • Adherence to high customer service standards
  • Deadline oriented
  • Account management

Timeline

Service Director

Griffin Chrysler Dodge Jeep Ram and Griffin Ford
08.2024 - Current

Service Manager

Garber Chrysler Dodge Jeep Ram and Garber Ford
08.2016 - 07.2024

Assistant Manager

Jack Wilson Chevrolet Buick Gmc
11.2014 - 08.2016

AA Degree -

North Florida Community College

Similar Profiles

  • Claude Wilcox

    Claude WilcoxClaude Wilcox

    Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram

  • Caleb Poulin

    Caleb PoulinCaleb Poulin

    Automotive Technician at House Ford Chrysler Dodge Jeep RamAutomotive Technician at House Ford Chrysler Dodge Jeep Ram

  • Nicole Laborda

    Nicole LabordaNicole Laborda

    Service Advisor at Chrysler Jeep Dodge Ram FordService Advisor at Chrysler Jeep Dodge Ram Ford

  • Amber Thomas

    Amber ThomasAmber Thomas

    Order Processor at Delta Galil USAOrder Processor at Delta Galil USA

  • Pranav Shankar

    Pranav ShankarPranav Shankar

    Volunteer at Tift Regional Medical CenterVolunteer at Tift Regional Medical Center

CREATE PROFILE