Eric Slater
Baltimore,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Program Manager
Chimes Inc.
4814 Seton Drive Baltimore, Md 21215
12.1996 - 06.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Developed and maintained logistics workflows, procedures and reports.
- Leveraged project management processes and tools to define and execute projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Participated in vendor selection and management process for program initiatives.
- Interacted with customers and clients to identify business needs and requirements.
- Devised creative solutions to critical customer and user needs.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
House Manager
Tungland Corporation
Tucson, Arizona
08.1993 - 05.1995
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Education
High School Diploma -
Owego Free Academy
Owego, NY06.1985
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- Team leadership and direction
- Decision-Making
- Team Leadership
- Project Coordination
- Policy and procedure improvements
- MS Office Applications
- Program Leadership
- Interpersonal Skills
- Work Planning and Prioritization
- Team Management
- Flexible and Adaptable
- Team training and development
- Attention to Detail
- Operations Management
- Customer Service
- Relationship Building
- Good Judgment
- Scheduling and Planning
- Cross functional Team Builder
- Team Development
- Performance monitoring
- Quality Assurance
- Personnel Management
- Event Planning and Execution
- Proficient in [Excel Word, Therap, LTSS]
- Budget Development
- Vendor Management
- Work Delegation
- Employee Scheduling
Timeline
Program Manager
Chimes Inc.
12.1996 - 06.2024
House Manager
Tungland Corporation
08.1993 - 05.1995
High School Diploma -
Owego Free Academy