Summary
Overview
Work History
Education
Skills
Timeline
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Eric Slater

Baltimore,MD

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Program Manager

Chimes Inc.
12.1996 - 06.2024
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Developed and maintained logistics workflows, procedures and reports.
  • Leveraged project management processes and tools to define and execute projects.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Participated in vendor selection and management process for program initiatives.
  • Interacted with customers and clients to identify business needs and requirements.
  • Devised creative solutions to critical customer and user needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

House Manager

Tungland Corporation
08.1993 - 05.1995
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.

Education

High School Diploma -

Owego Free Academy
Owego, NY
06.1985

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Process Improvement
  • Team leadership and direction
  • Decision-Making
  • Team Leadership
  • Project Coordination
  • Policy and procedure improvements
  • MS Office Applications
  • Program Leadership
  • Interpersonal Skills
  • Work Planning and Prioritization
  • Team Management
  • Flexible and Adaptable
  • Team training and development
  • Attention to Detail
  • Operations Management
  • Customer Service
  • Relationship Building
  • Good Judgment
  • Scheduling and Planning
  • Cross functional Team Builder
  • Team Development
  • Performance monitoring
  • Quality Assurance
  • Personnel Management
  • Event Planning and Execution
  • Proficient in [Excel Word, Therap, LTSS]
  • Budget Development
  • Vendor Management
  • Work Delegation
  • Employee Scheduling

Timeline

Program Manager

Chimes Inc.
12.1996 - 06.2024

House Manager

Tungland Corporation
08.1993 - 05.1995

High School Diploma -

Owego Free Academy

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Eric Slater