Eric Slayton
Conway,SC
Summary
Beginning as a teenager sweeping floors in the dealership to an award-winning Service Manager, I have worked in the automotive industry my entire life. I offer over 25 years of automotive hands on & fixed operations experience. Being trained in several different manufacturers, I not only understand vehicles, I also understand the tenets of efficient automotive business practices and the marketing and psychology required to achieve success. A genuine “car guy”.
Overview
27
27
years of professional experience
Work History
Store Manager
Mavis Tire
12.2021 - Current
- Combined in-depth, hands-on automotive repair knowledge with exceptional customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Service Manager
Firestone Auto Care
12.2012 - 01.2019
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Analyzed service reports to identify areas of improvement.
Service Manager
Addy’s Dodge/RAM/Fiat
08.2010 - 12.2012
- Other Automotive Related Experience
Service Manager
Beach Ford/Mazda/Volvo
01.2008 - 08.2010
- Other Automotive Related Experience
Service Manager
Dudley Martin Chevrolet
02.2005 - 04.2007
- Other Automotive Related Experience
Service Manager
Country Chevrolet
06.2003 - 01.2005
- Other Automotive Related Experience
Parts & Service Director
Koons Chevy/Chrysler/Dodge/Ford
01.1998 - 01.2003
- Other Automotive Related Experience
Education
ABA - Business Administration and Marketing
NVCC
01.1991
Skills
- Ability to direct complex projects from concept to fully operational status
- Goal-oriented individual with strong leadership qualities
- Organized, highly-motivated, innovative, and detail-directed problem solver
- Proven ability to assemble, train, and motivate a productive support staff
- Strong, proven track record of business growth and profitability
- Dynamic personality with excellent communication and customer service skills
- Marketing and B2B sales expertise
- Highly computer proficient including most dealership software & service systems
Timeline
Store Manager
Mavis Tire
12.2021 - Current
Service Manager
Firestone Auto Care
12.2012 - 01.2019
Service Manager
Addy’s Dodge/RAM/Fiat
08.2010 - 12.2012
Service Manager
Beach Ford/Mazda/Volvo
01.2008 - 08.2010
Service Manager
Dudley Martin Chevrolet
02.2005 - 04.2007
Service Manager
Country Chevrolet
06.2003 - 01.2005
Parts & Service Director
Koons Chevy/Chrysler/Dodge/Ford
01.1998 - 01.2003
ABA - Business Administration and Marketing
NVCC
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