Summary
Overview
Work History
Education
Skills
Aquarist, listening to leadership books, and studying motivational/Inspirational speakers
Timeline
Generic

ERIC SMALLEY

Grand Blanc,MI

Summary

My daughter was born brain insults. She has multiple parts of her brain that never fully developed. Through the heart breaking but rewarding experience of taking care of my child with special needs. I unofficially became a speech, physical, occupational,ABA therapist. The blessing of my daughter helped develop my natural caregiving instincts and spirit. I come with the understanding that this is hard work. I have 17yrs of experience of working with children that have speech delays(non-verbals), fine & gross motor delays, stimming, processing delays, and hypotonia. Emotionally and physically, I come already prepared to do the job. I again, have over 17yrs of partnering with doctors, therapist, teachers(IEPs), social workers, parents, documenting seen behaviors, first aide and medicine management.

As I close, this a career change for me but not a life style change. I would be so grateful to start earning a salary for my purpose in life. You are getting a person who holds himself accountable, loves kids, an active listener, a keen observer and is a compassionate professional.

Overview

8
8
years of professional experience

Work History

Service & Engagement Executive

Target Corporation
11.2016 - Current
  • Enhanced customer satisfaction and increased sales through focused behavior analysis of our guest/customer's needs and concerns. Establishing a great rapport with our customer base to gets the desired results.
  • Created successful cultures of gratitude, and accountability by consistent documentation of behaviors that encouraged recognition or course correction.
  • Developed and executed solutions to complex problems, resulting in improved performance from my department and.
  • Mentored leaders and frontline staff members for career growth, developing future leaders within the organization.
  • Identified trends and assessed opportunities to create plans for improved processes and team performance.
  • Implement individualized developmental plans, with a goal of promotion for team members seeking advancement.

Education

Associates Equivalent - Business Administration

Ferris State University
Big Rapids, MI

Child With Special Needs

Life University
Genesee County, MI

Skills

  • Behavioral assessment/ Observations
  • Social Skills Development
  • Crisis Management
  • Data Collection
  • Patience
  • Calming Strategies
  • Collaboration and Team work
  • Problem solving
  • Effective communicator
  • Calm under pressure
  • Empathetic leader
  • Active listener

Aquarist, listening to leadership books, and studying motivational/Inspirational speakers

My hobby is being an Aquarist (a fish keeeper). I have 11 running fish tanks in my home. I house and breed African and South American Cichlids. I also enjoy learning about the brain and neuroscience. Any chance I get, usually on my commute to work.  I will listen to leadership books or inspirational speakers. A couple of my favorite authors/speakers on leadership and inspiration are Dr. Myles Monroe, Jocko Willink, Dr.Carol S. Dweck, Simon Sinek, Les Brown, and John C Maxwell.

Timeline

Service & Engagement Executive

Target Corporation
11.2016 - Current

Associates Equivalent - Business Administration

Ferris State University

Child With Special Needs

Life University
ERIC SMALLEY