Summary
Overview
Work History
Education
Skills
Timeline
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Eric Smiley

Mechanical Engineer
Aberdeen,WA

Summary

Industrious and enthusiastic leader transitioning from Mechanical Engineering to Automotive Service Management. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.

Overview

5
5
years of post-secondary education
15
15
years of professional experience

Work History

Additive Manufacturing Reseacher

Taipei Tech 3D Technology Lab
Taipei , Taiwan
2018.09 - 2021.02

Conceptualize, design with CAD/CAM software, and manufacturing of Additive Manufacturing Systems. Responsible for all aspects of machine operation and development of complete AM systems. Specializing in Fused Deposition Modelling (FDM) and Stereolithography (SLA) systems.

Plumber Apprentice

Smiley's Plumbing, Inc.
Aberdeen , WA
2006.07 - 2018.09
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Lead teams for completion of water-main and side-sewer projects.
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Provided 24 hr emergency services going above and beyond to meet customers needs regardless of time of day or weather hazards.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Repaired plumbing systems, components and equipment.
  • Complied with all state plumbing codes throughout duration of each project.

Sales Associate

Sportsman's Warehouse
Vancouver , WA
2016.08 - 2016.12

Employee of the Month, November 2016.

  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed, marketed and sold full range of Sporting goods, including Outerwear, Footwear, and Hunting Products.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed 7 new sales team associates in products, selling techniques and company procedures.

  • Prepared merchandise for sales floor by pricing or tagging.

Education

Master of Mechanical And Automation Engineering - Mechanical Engineering

National Taipei University of Technology
Taiwan
2018.09 - 2021.02

Bachelor of Science - Mechanical Engineering

Washington State University
Vancouver, WA
2014.09 - 2016.12

Skills

Engineering/project management experience

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Timeline

Additive Manufacturing Reseacher

Taipei Tech 3D Technology Lab
2018.09 - 2021.02

Master of Mechanical And Automation Engineering - Mechanical Engineering

National Taipei University of Technology
2018.09 - 2021.02

Sales Associate

Sportsman's Warehouse
2016.08 - 2016.12

Bachelor of Science - Mechanical Engineering

Washington State University
2014.09 - 2016.12

Plumber Apprentice

Smiley's Plumbing, Inc.
2006.07 - 2018.09
Eric SmileyMechanical Engineer