Eric Smith
Overview
19
19
years of professional experience
Work History
Guest Services Specialist
Mirbeau Inn And Spa
06.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided personalized assistance to guests during their stay, enhancing overall satisfaction.
Support Representative
Kinder Systems
09.2017 - 02.2023
- Provided multistate level 1 software support to child care workers.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Participated in regular product training sessions to stay current on updates and enhancements.
Data Center Support Technician
OCM BOCES CNY Regional Information Center
10.2005 - 05.2017
Education
Associate of Applied Science - Electronic Media Communication
Onondaga Community College
Syracuse, NY05.2005
Associate of Applied Science - Broadcasting And Mass Communication
SUNY Oswego
Oswego, NY05.2005
Timeline
Guest Services Specialist
Mirbeau Inn And Spa
06.2023 - Current
Support Representative
Kinder Systems
09.2017 - 02.2023
Data Center Support Technician
OCM BOCES CNY Regional Information Center
10.2005 - 05.2017
Associate of Applied Science - Electronic Media Communication
Onondaga Community College
Associate of Applied Science - Broadcasting And Mass Communication
SUNY Oswego