Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Smith

Portage,IN

Summary

Proven Operations Manager with a track record of empowering teams and enhancing performance outcomes at Tonie's Auto Sales. Skilled in heavy equipment operation and fostering customer satisfaction, I excel in recovery operations and preventive maintenance. Demonstrated expertise in mechanical knowledge and laborer oversight, significantly improving service quality and efficiency. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents. Hardworking Transportation professional with superior record of towing cars, vans, and trucks of all sizes using different hauling vehicles. Knowledgeable about roadside assistance procedures and experienced in working with law enforcement professionals. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment. Skilled Production Worker offering 8 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Tow Truck Operator

T.A.S Towing LLC
2022.06 - Current
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.

Local 150 Operator Engineer

Phoenix
2018.10 - 2022.06
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained an safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting an culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained organized work area by cleaning and removing hazards.
  • operated machinery like loader, dozer, excavators, fork lift, backhoe, skid steer, haul truck, and mini excavator

Operations Manager

Tonie's Auto Sales
2013.03 - 2018.12
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Gage Park High School
Chicago, IL
06.2006

Skills

  • Recovering vehicles
  • Attention to Detail
  • Assisting customers
  • Lockout kit
  • Vehicle Inspection
  • Safety Compliance
  • Material Loading and Unloading
  • Raw Material Loading
  • Forklift Operation
  • Teamwork and Communication
  • Safe Driving Practices
  • Heavy Equipment Operation
  • Mechanical Knowledge
  • Laborer Oversight
  • Payment Collection

Timeline

Tow Truck Operator

T.A.S Towing LLC
2022.06 - Current

Local 150 Operator Engineer

Phoenix
2018.10 - 2022.06

Operations Manager

Tonie's Auto Sales
2013.03 - 2018.12

High School Diploma -

Gage Park High School
Eric Smith