Summary
Overview
Work History
Education
Skills
Timeline
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ERIC SMITH

Eugene,Oregon

Summary

Outstanding customer relations professional with more than 20 years' experience in the RV industry, focusing on parts and service. Exceptional track record of providing top notch service to internal and external customers. A critical thinker, comfortable with gathering information and solving problems. Equipped with strong communications skills and a positive attitude; very adaptable to change and consistently exercises sound judgement in stressful situations.

Overview

34
34
years of professional experience

Work History

Service Advisor

Rev RV
06.2022 - 11.2023
  • Delivered outstanding customer service via phone and in person to customers needing maintenance and/or repair on large recreational vehicles averaging $500k+ in service tickets each month.
  • Negotiated approximately $200k worth of warranty work maximizing coverage for customers' recreational vehicles and preserving revenue recognition for my organization.
  • Successfully project managed services tickets through completion, balancing customers' expectations with the realities of our output capabilities, shuffling and reprioritizing work as needed to maximize service ticket completion.
  • Managed the front desk and procurement for both front office and shop as needed.

Sales Associate and Key Holder

Camping World
11.2017 - 06.2022
  • Lead safety committee and held responsibility for warehouse safety including container height requirement and storage safety including items that must be secured by chains or behind chain linked fences.
  • Manage customer expectations by asking clarifying questions and generally providing outstanding customer service both in store and on the phone.
  • Oversee a staff of 20 permanent and seasonal associates.
  • Execute closing procedures 3 - 4 nights a week which included reconciling tills, securing merchandise, the store safe and the store itself.
  • Consistently exceeds quota on membership sales and service orders.

Supervisor / Senior Parts Sales Representative

Monaco Coach (Allied Recreation Group)
03.2000 - 03.2017
  • Worked independently with customers on the phone within the parts call center to determine their parts needs often with minimal information.
  • Exclusively managed relationships with the top five Monaco RV dealers.
  • Increased company profits by solving for inefficiencies, reducing returns and incorrect part shipments.
  • Stakeholder in key management decisions with responsibilities for overseeing and managing other team members.

Assistant Manager

Sears Automotive
05.1995 - 02.2000
  • Supervised a team of 20 sales representatives and technicians.
  • Created sales projections and initiated sales promotions to meet organization goals.
  • Managed the launch of new sales commission program for automotive sales representatives.

Closing Manager

Safeway
06.1989 - 04.1994
  • Managed 10 - 15 employees.
  • Oversaw all closing procedures including reconciling of all cash transactions.
  • Primary point of contact for all customer issues during the closing shift.

Education

General Studies -

Lane Community College
Eugene, OR
01.1992

High School -

Springfield High School
Springfield, OR
06-1989

Skills

  • Strong Communicator
  • Problem Solver
  • Team Player Mentality
  • Strong Work Ethic
  • Handling customer complaints

Timeline

Service Advisor

Rev RV
06.2022 - 11.2023

Sales Associate and Key Holder

Camping World
11.2017 - 06.2022

Supervisor / Senior Parts Sales Representative

Monaco Coach (Allied Recreation Group)
03.2000 - 03.2017

Assistant Manager

Sears Automotive
05.1995 - 02.2000

Closing Manager

Safeway
06.1989 - 04.1994

General Studies -

Lane Community College

High School -

Springfield High School

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ERIC SMITH