ERIC SMITH
Elmira,New York
Summary
Hardworking individual with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices. Have previous experience in the glass forming industry.
Overview
26
26
years of professional experience
Work History
Finishing Supervisor
Kennedy Valve
Elmira, NY
04.2024 - Current
- Supervised finishing processes, ensuring compliance with quality standards and safety protocols.
- Led team in implementing workflow improvements, enhancing operational efficiency and product quality.
- Trained and mentored staff on finishing techniques, fostering skill development and team cohesion.
- Collaborated with production teams to troubleshoot issues, reducing downtime and improving output consistency.
- Analyzed production data to identify trends or inefficiencies, implementing changes as needed for continuous improvement efforts.
- Created reports and scheduled production requirements in Microsoft AX to facilitate department operations.
- Implemented safety measures to reduce workplace accidents, resulting in a safer work environment for the team.
General Manager
Sunset Hydroponics and Home Brewing
Elmira Heights, NY
08.2011 - Current
- Achieved revenue and profit targets through solid promotional and budget control strategies.
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
- Guaranteed top-notch service standards and memorable customer experiences for every customer.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Maintained financial and administrative controls, accurately tracking funds and keeping records current.
- Structured internal operations and outlined policies and procedures.
- Coordinated financial or budget activities to fund operations and maximize investments.
- Set prices or credit terms for goods or services based on forecasts or customer demand.
- Directed employee selection, retention and continuous improvement.
Power Plant Operator
NYS Department of Corrections
Elmira, NY
10.2017 - 09.2019
- Maintained equipment functionality with proper cleaning and lubrication of high-use parts.
- Controlled power-generating equipment using control boards or semi-automatic equipment.
- Kept generators, turbines and pumps in good working order with regular maintenance.
- Recorded and compiled operational data by completing and maintaining forms, logs and reports.
Business Owner/Operator
P&Y Convenience Store
Lansing, NY
08.2004 - 06.2011
- Developed strong connections with internal business partners, cultivating trust in service delivery and firm understanding of client needs.
- Aligned pricing with costs by tracking market trends and adapting to vendor changes.
- Oversaw day-to-day activities to facilitate business operations.
- Established and maintained business relationships with local suppliers to boost business.
- Communicated with team, customers and vendors to resolve disputes.
- Checked business accounting records regularly to identify and resolve problems.
Production Supervisor
Anchor Glass Container Corp
Elmira, NY
10.1999 - 07.2004
- Achieved and maintained departmental, plant, and company goals for safety and quality.
- Minimized downtime by monitoring equipment operations and directing preventive maintenance programs.
- Worked with supervisory team to coordinate production activities across shifts and departments.
- Handled direct personnel actions for new hires, promotions and terminations.
- Detailed knowledge of line inspection equipment.
- Glass fracture analysis and Annealing training at the American Glass Research Corp. Butler PA.
Education
High School - undefined
Horseheads High School
Horseheads, NY06.1998
Skills
- Operations oversight
- Inventory control
- Business management
- Time management
- Sales strategy development
- Production scheduling
Timeline
Finishing Supervisor
Kennedy Valve
04.2024 - Current
Power Plant Operator
NYS Department of Corrections
10.2017 - 09.2019
General Manager
Sunset Hydroponics and Home Brewing
08.2011 - Current
Business Owner/Operator
P&Y Convenience Store
08.2004 - 06.2011
Production Supervisor
Anchor Glass Container Corp
10.1999 - 07.2004
High School - undefined
Horseheads High School