Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AccountManager

Eric Smith

Summary

Customer Service Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 1 year of related experience and superior planning and time management abilities.


Driven and resourceful administrative professional with 12+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.


Seasoned Media Director with 20+ years' experience in advertising. Excellent communication skills to identify clients' needs and develop successful promotional strategies. Competent in monitoring campaigns and gather market data.

Overview

27
27
years of professional experience

Work History

Customer Relations Trainer

R+L Carriers
03.2023 - Current
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Executive Administrative Assistant

R+L Carriers
03.2016 - 03.2023
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Increased productivity with the implementation of digital tools for document management and collaboration.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

IT/Media Director

Franklin Heights Baptist Church
08.2012 - 03.2016
  • Increased brand awareness by developing and executing comprehensive media strategies.
  • Managed multi-platform campaigns for optimal results and maximum return on investment.
  • Optimized advertising budgets with strategic media planning and buying techniques.
  • Improved audience engagement through data-driven targeting and content creation.
  • Implemented innovative digital marketing tactics to expand online presence and reach new audiences.
  • Analyzed campaign performance data, identifying areas for improvement and implementing necessary adjustments.
  • Spearheaded creative brainstorming sessions, resulting in unique media concepts that effectively communicated brand messages.
  • Stayed current on industry trends to ensure the most effective use of emerging media platforms and technologies.
  • Negotiated advantageous contracts with vendors, securing competitive rates while maintaining high-quality services.
  • Handled external communications with media and public relations professionals.
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Bought advertising space in newspapers and magazines.
  • Utilized e-mail, social media, radio and TV to highlight products and services.
  • Envisioned, designed and launched revamped website to better convey company brand.
  • Wrote engaging and creative press releases for each promotion.

Executive Administrative Assistant

R+L Carriers
12.2008 - 08.2012
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Increased productivity with the implementation of digital tools for document management and collaboration.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
  • Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.

Minister of Music & Youth

Calvary Baptist Church
05.2007 - 05.2008
  • Enhanced congregation''s spiritual growth by composing and directing diverse musical selections for worship services.
  • Developed and implemented a comprehensive music ministry program, resulting in increased participation and engagement from the congregation.
  • Collaborated with pastoral staff to plan worship services that aligned with sermon themes and reinforced spiritual messages.
  • Mentored and coached volunteer musicians, improving their skills and fostering a sense of community within the music team.
  • Organized special musical events such as concerts, fundraising galas, and holiday programs to showcase the talents of the music ministry team.
  • Managed budgets and resources effectively, ensuring availability of materials for rehearsals and performances.
  • Implemented effective rehearsal schedules that maximized productivity while respecting participants'' time commitments.
  • Coordinated audiovisual equipment needs for all music-related activities, ensuring optimal sound quality during services and performances.
  • Provided pastoral care to members of the music ministry team, offering support during times of personal or spiritual struggle.
  • Oversaw copyright compliance for all musical materials used in worship services, avoiding potential legal issues or fines related to performance rights violations.
  • Managed music library, maintaining an organized system for easy access to sheet music and reference materials.

Minister of Youth, Pastor Administrative Assistant

Rodgers Park Baptist Church
06.1998 - 05.2007
  • Enhanced congregation engagement by delivering thought-provoking sermons and incorporating multimedia presentations.
  • Strengthened community outreach programs by collaborating with local organizations to provide support for underserved populations.
  • Developed and implemented comprehensive pastoral care plans, ensuring the spiritual growth and well-being of congregation members.
  • Fostered a welcoming atmosphere within the church, leading to increased attendance and active participation in worship services.

Voice/Data Technician

Carousel Industries
06.1997 - 02.2004
  • Enhanced data accuracy by meticulously reviewing and validating data sets.
  • Streamlined data processes for increased efficiency by implementing new software tools.
  • Ensured timely completion of projects with strong time management and prioritization skills.
  • Contributed to the development of data-driven strategies, conducting thorough research and analysis.
  • Collaborated with cross-functional teams to establish best practices for data handling and storage.
  • Managed large-scale data migrations, ensuring minimal downtime and smooth transitions between systems.
  • Optimized database performance by regularly monitoring and maintaining system health.
  • Assisted in designing and implementing custom data solutions tailored to client needs.
  • Provided training and support to end-users, fostering a deeper understanding of various data tools and applications.

Education

High School Diploma -

South Rowan High School
China Grove, NC
06.1997

Skills

  • Classroom oversight
  • Program Management
  • Student Engagement
  • Lesson Planning
  • Course Development
  • Online Instruction
  • Curriculum Planning
  • First Aid
  • Creative Problem-Solving
  • Planning and coordination
  • New Hire Training
  • Group and individual instruction
  • Proficient in Microsoft Applications, Adobe Products, Apple Products, Networking
  • Remote Learning
  • Training Needs Analysis
  • Multimedia Creation
  • Training Video Production
  • Program Monitoring and Tracking
  • Attention to Detail
  • Creative Solution Development
  • Leadership Development
  • Organizational Skills
  • Self Motivation

Accomplishments

Ashleigh's Angels Foundation- Founder 2010-2013

• 501(c)3 Foundation for Raising Awareness, Increasing Education & Providing Support for Childhood Brain Cancer

• Partner with Jeff Gordon Children's Hospital

• Partner with Levine Children's Hospital


POSofA- Patriotic Order Sons of America

• NC State President- 4 years (2012-2016)

• National Conductor- 2011-2013


Franklin Heights Baptist Church

• Deacon (2013-2016)

Timeline

Customer Relations Trainer

R+L Carriers
03.2023 - Current

Executive Administrative Assistant

R+L Carriers
03.2016 - 03.2023

IT/Media Director

Franklin Heights Baptist Church
08.2012 - 03.2016

Executive Administrative Assistant

R+L Carriers
12.2008 - 08.2012

Minister of Music & Youth

Calvary Baptist Church
05.2007 - 05.2008

Minister of Youth, Pastor Administrative Assistant

Rodgers Park Baptist Church
06.1998 - 05.2007

Voice/Data Technician

Carousel Industries
06.1997 - 02.2004

High School Diploma -

South Rowan High School

Similar Profiles

CREATE PROFILE
Eric Smith