Eric Soto

• Manage maintenance operations for two luxury residential buildings totaling 130+ units, including common areas, utility rooms, exterior grounds, and pool facilities.
• Supported new property startup, establishing maintenance procedures, vendor relationships, and preventive maintenance schedules.

• Implement and oversee monthly preventive maintenance programs, including HVAC filter changes, alarm battery replacements, and water heater inspections.

• Maintain 24–48 hour work order completion standards, improving resident satisfaction and operational efficiency.

• Prepare bid packages and proposals for annual service contracts, including fire alarms, sprinkler systems, central station alarm panels, water pumps, landscaping, and trash services.

• Supervise maintenance technicians and porters; assign daily tasks and monitor productivity and quality of work.

• Coordinate make-ready units with painters and cleaning vendors to ensure timely move-ins.

• Provide weekly operational reports covering lighting, sprinkler systems, and fire/life safety equipment.

• Oversaw maintenance operations for two multifamily buildings totaling 210+ units.

• Performed and supervised electrical, plumbing, and general building repairs in units and common areas.

• Managed plumbing repairs including shut-off valves, main water lines, heating components, and drain systems.

• Coordinated drywall repair and restoration due to water damage.

• Oversaw full make-ready process, including painting, flooring, appliance replacement, cabinetry, and fixture installation.

• Developed and implemented Standard Operating Procedures (SOPs) to reduce recurring maintenance issues.

• Created preventive maintenance checklists used for HUD and REAC inspections.

• Maintained compliance with fire and life safety codes for both high-rise and non–high-rise properties.

• Managed vendor scheduling and maintained documentation for boilers, generators, exterminators, and inspections.

• Supervised and scheduled a 4-person maintenance team, delegating responsibilities based on skill level.

• Trained technicians in electrical, plumbing, and carpentry fundamentals.

• Conducted pest inspections and treatments in residential, commercial, food service, and pharmaceutical facilities.
• Applied pesticides in compliance with safety standards and regulatory requirements.
• Delivered strong customer service and educated clients on pest prevention strategies.