ERIC SPERRAZZA
Marlton
Summary
A battle-tested, conscientious, creative, and high-energy Learning & Development Leader, Consensus-Builder, and Marketing Specialist within the Communications and Financial Services sector, that has been responsible for public facilitation, the design of curricula, multimedia production, people management, marketing project management, and brand evangelization. Looking to take my vast abilities in leadership, marketing, adult learning, brand creation, public speaking, and curriculum design to a growth enterprise that would further develop a deep-rooted loyalty, team-spirit and a build on career skill sets for the growth of the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager, Learning & Development
Asset Based Lending
Cherry Hill
03.2025 - Current
- Solely responsible for conducting training needs assessments across multiple verticals to identify skill gaps and inform strategic learning initiatives.Designed and launched two enterprise-level New Hire Sales Learning Programs, including curriculum development, lecture materials, interactive multimedia, assessments, and end-to-end facilitation across all company facilities. Led the full delivery of new hire learning experiences, ensuring consistency and impact for all new sales hires. Collaborated with Marketing to leverage social media and video platforms for innovative learner and client education content. Integrated AI tools to create personalized, scalable training solutions, including dynamic video, scripts, and testing modules, enhancing engagement and retention across audiences.
Federal Licensing Sales Trainer
Freedom Mortgage Corporation
Marlton
01.2024 - 03.2025
- Responsible for facilitating monthly learning programs to build foundations and galvanize consumed content regarding ethics and laws for newly hired sales professionals, to ensure a high pass rate of the Series III Federal Licensing Exam. Also responsible for content creation, multimedia production, and continuous curriculum development.
Virtual Client Trainer & Internal Marketing Project Manager
Comcast Business
Philadelphia
01.2018 - 01.2023
- Responsible for the needs assessment and educational delivery of virtual classes to high-ticket customers, as well as hosting weekly calendared live public offerings of products & services education, both internally and to our current client base. Further responsibilities include the designing of core curricula for the Learning & Development Team and managing the internal marketing of the team's essential role in customer satisfaction to other stakeholders and verticals, both internally and externally, throughe design of core curricula for the Learning & Development Team as well as managing the internal marketing of the team's essential role in customer satisfaction to other stakeholders and verticals, internally, via public speaking engagements and multimedia design.
Sales Training Team Leader
Freedom Mortgage Corporation
Mount Laurel
01.2014 - 01.2018
- Responsibilities included the management of a team of junior federal licensing trainers, the facilitation of weekly new hire orientation, the design of curricula, and subsequent facilitation of continuous development breakout sessions for current sales staff on sales strategies, daily structure program changes, proprietary software upgrades, and soft skills training for inexperienced junior sales consultants. All while managing junior trainers and integrating them into facilitation through train-the-trainer initiatives. Further, responsible for the creation of a multi-faceted continuous development program for Purchase Sales & Operations involving designed LMS courses, live classroom seminars and on the floor one-on-one coaching.
Contract Software Trainer & Designer
Black Knight Financial
01.2013 - 01.2014
- Responsibilities included the facilitation of remote training sessions for high-ticket clients as well as internal training of call centers, globally. Further responsibilities included the design of interactive learning courses for learning management systems.
Sales Trainer & Federal Licensing Program Lead
New Penn Financial
Plymouth Meeting
01.2012 - 01.2013
- Responsibilities included program layout and design of a licensing program to new-hired sales professionals as well as the facilitation of curriculum. Further responsibilities included the design and facilitation of internal continuous learning sessions, virtually, and the deeper evangelization of core values and culture.
Trainer II & Onsite Coach
Bank of America
Philadelphia
01.2003 - 01.2011
- Responsibilities included delivering new hire training, nationally, to call center employees within a classroom setting as well as hosted continuous development for current employees.
- Further responsibilities included doing one-on-one coaching with current staff during program & software rollouts and working with sales leaders on ways to leverage learning and development to better expedite workflow and overall profit. Further, designed company canon training programs for new products that replaced volatile options, after the regulation of the mortgage industry.
Education
Computer Science
Cittone Institute of Technology
01.2000
College Prep -
Whitestone Academy
01.1996
Skills
- People Management
- Multimedia Production
- Salesforce
- Public Speaking/Facilitation
- Project Management
- Adobe Captivate/Camtasia
- Curriculum Design
- Remote Learning
- MS Office
- Curriculum development
- Training needs assessment
- Facilitation skills
- Learning management systems
- Multimedia production
- Sales training programs
- Compliance training
- Stakeholder collaboration
- Customer relationship management (CRM)
- Public speaking
- Virtual training delivery
- Photography
- Video editing
- Investigative writing
Affiliations
- Black Belt, Brazilian Jiu Jitsu
- Writer, Music Industry
- Personal Fitness Training
- 4th Degree Knight, Knights of Columbus
Certification
- ATD Certified Master Designer
- LinkedIn: Empathy in the Workplace
- LinkedIn: Emotional EQ
Timeline
Manager, Learning & Development
Asset Based Lending
03.2025 - Current
Federal Licensing Sales Trainer
Freedom Mortgage Corporation
01.2024 - 03.2025
Virtual Client Trainer & Internal Marketing Project Manager
Comcast Business
01.2018 - 01.2023
Sales Training Team Leader
Freedom Mortgage Corporation
01.2014 - 01.2018
Contract Software Trainer & Designer
Black Knight Financial
01.2013 - 01.2014
Sales Trainer & Federal Licensing Program Lead
New Penn Financial
01.2012 - 01.2013
Trainer II & Onsite Coach
Bank of America
01.2003 - 01.2011
Computer Science
Cittone Institute of Technology
College Prep -
Whitestone Academy
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