Eric Stauffacher
Omaha,NE
Summary
Dedicated General Sales Manager, an innovative professional with 39 plus years of retail sales and management, coaching and developing successful teams with extensive experience a proven track record and success in: sales, pricing strategies, staff support, training & development, supervision, motivation and mentoring. A proactive effective leader with exceptional leadership and communication skills who strives for a team approach to achieve organizational objectives, increase productivity and grow employees.
Overview
37
37
years of professional experience
Work History
General Sales Manager
Mercedes Benz Of Omaha
Omaha, Nebraska
08.2011 - 08.2024
- Maintained accurate records of all transactions in the company's CRM system.
- Monitored customer satisfaction levels for Sales Teams and Service Departments adjust goals and corrective actions to achieve 5 star customer satisfaction surveys.
- Managed staff of 30 representatives, providing guidance and support as needed. Coached, developed, and motivated team to achieve revenue goals in all departments.
- Implemented effective incentive programs for the sales team to boost productivity levels and set team goals. Created weekly and monthly reports on sales performance, goals, and objectives.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Mentored and directed employees by conducting one-on-one meetings with salespeople. Cultivated and deepened high-performance sales team.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Defined goals and objectives to generate significant amounts annually in sales revenue.
- Cultivated and deepened high-performance sales team.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
Regional Manager
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
Houston, Texas
05.1999 - 07.2011
- Manage staff off 48 including 8 managers and 2 district managers with sales exceeding $6 million and a profit margin of 64%
- Hire, train and supervise of all management
- Responsible for region sales and profitability, including setting and monitoring the achievement of monthly/annual goals for all eight store locations
- Play an active role in determining products and product lines sold in all stores
- Perform most human resource duties.
Store Manager
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
Houston, Texas
08.1989 - 05.1999
- Managed a staff of 8 producing sales in excess of $2 million annually
- Increased monthly sales from $45-$50k to $150-$200k in two years (1989 to 1991) and maintained it
- Maintained inventory with less than .05% variance
- Hired, trained and supervised 7 employees that were promoted to store manager
- Set daily, monthly and yearly goals
- In charge of store merchandising and appeal to attract consumers and generate sales.
Assistant Manager
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
Houston, Texas
11.1987 - 08.1989
- Earned top salesman in 1987 to earn Assistant Manager position
- Sold high end car audio and cellular phones
- Assisted Store Manager to maintain inventory and increase sales
- Responsible for employee scheduling
- Resolved customer issues and complaints.
Sales Associate
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
Houston, Texas
03.1987 - 11.1987
- Personally achieved and maintained 35% to 40% of gross store sales monthly
- Top 3 in the company for gross profit
- Maintained an impeccable record of customer satisfaction
- Improved customer retention in a highly competitive market.
Sales Associate
WORLD RADIO
Omaha, Nebraska
- Sold mid to high end car and home audio
- Cultivated positive and enduring customer relationships
- Self motivated in a commission only base career.
Education
Millard North High School
Omaha, Nebraska01.1985
Friedman Group
Skills
- Exceptional Leadership
- Business Development
- Supervisory Experience
- Sales Expertise
- Oral and Written Communication
- Product Line Planning and Implementation
- Organizational Skills
- Marketing and Pricing
- Profitability improvement
- Performance Improvements
- Sales Coaching
- Team Development
- Training and coaching
- Leadership and team building
- Customer service and retention
Accomplishments
- 1991, developed an in store replacement warranty program generating over $2 million in revenue per year
- Manager of the year in 1992
- Awarded first place in store sales in 1995
- 1999, started a 5 store region in Northwestern California from the ground up producing over $6 million in sales
- 2002, Added Las Vegas, Nevada increasing the number of stores in my region to 9 and total sales in excess of $10 million and a gross profit of 64%
- Regional manager of the year in 2002
- 2000 - 2011 achieved multiple yearly sales goals awards including multiple luxury trips year over year
- Sales and Leadership promotions include Regional Sales Manager, Used Car Sales Manager, Director of Sales, General Sales Manager
References
References available upon request.
Timeline
General Sales Manager
Mercedes Benz Of Omaha
08.2011 - 08.2024
Regional Manager
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
05.1999 - 07.2011
Store Manager
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
08.1989 - 05.1999
Assistant Manager
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
11.1987 - 08.1989
Sales Associate
FREIGHT SALES, DBA-AUDIO EXPRESS, MOBILE ONE
03.1987 - 11.1987
Sales Associate
WORLD RADIO
Millard North High School
Friedman Group
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