Eric Stein
Los Angeles,California
Summary
Spearheading the Organizational Change Management team at Centene Corporation, successfully enhanced IT systems and culture for a 70,000+ employee workforce. Implemented strategic approach to minimize resistance and maximize engagement throughout the organization. Led seamless transition to remote work for 60,000+ staff. Skills in team leadership and stakeholder analysis played pivotal role in achieving results, earning prestigious council of the year award in 2023.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Organizational Change Management
Centene Corporation
07.2005 - 12.2024
Managed IT Organizational Change Management team, creating and executing change
strategies for over 70,000 employees across the enterprise.
• Developed and implemented change management strategies, minimizing employee
resistance and maximizing engagement.
• Conducted stakeholder analysis, impact assessment, and change saturation forecasting.
• Identified, monitored, and reported success metrics/KPI focused on employee adoption,
utilization and experience when introducing new systems, tools, and processes.
Reated charter and process for workforce optimization
Managed Technooogy changed to support the merges and acquisitions of Health Net, Fidelis, Meridian and WellCare.
- Led technology change strategy to enable workforce of 60,000+ employees to work remotely in response to the COVID Pandemic
- DEI IT Chairman - identified and remediated harmful terminology, partnered with historicaly back univeristiws and women in STEM organizations to create a pipeline of diverse talent.
- Received council of the year in 2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
Employmentterminationprogram
Business Technology Solutions, End User Experience, 11/22/24, This document provides information on the employment termination program under which you and other employees are eligible to receive certain exit benefits from the Company as described in the Separation Agreement and General Release., Older Workers Benefit Protection Act of 1990, 45 days, 7 days, 11/22/24, BTS - End User Experience, job elimination, business continuity, performance, capability for post RIF environment, restructuring of roles and functions, 11/04/24, 1-833-GoAskHR, 1-833-462-7547, Lead Business Relationship Manager, 44, True, False, Manager, IT Program Management, 59, False, True, Manager, IT Program Management, 65, True, False
Accomplishments
- Created OCM team, processes and templates used across the enterprise
- DEI Award
- maintained a 90% customer satisfaction score
- increased sharepoint site traffic by 50% YOY
-
Certification
Prosci - Organizational change management practitioner and trainer
Instructional Design
Computer Based Training Development
Agile
Timeline
Manager, Organizational Change Management
Centene Corporation
07.2005 - 12.2024
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