Summary
Overview
Work History
Education
Timeline
Generic

Eric Stephens

Asheville,NC

Summary

Experienced bartender and server with a proven track record of delivering prompt and exceptional customer service in restaurant environments. Demonstrated dependability and a commitment to providing fast, high-quality service to guests. Skilled at adapting to various situations, possessing a strong background in personnel development, fostering team collaboration, and effectively resolving customer, waitstaff, and management issues.

Overview

25
25
years of professional experience

Work History

FEMA Debris Monitor

DebrisTech
10.2024 - 03.2025
  • Reported known or suspected problems, issues or concerns to appropriate staff.
  • Used appropriate terminology to accurately record incidents in system.
  • Identified tasks to be completed and prioritized according to purpose, need, and time restraints.
  • Developed and executed initiatives to improve environmental knowledge and awareness.
  • Tracked key compliance metrics and implemented systems to improve performance.
  • Shared best practices and developed synergies for businesses to achieve results.

Front of House Restaurant Support

GigPro
04.2024 - 02.2025
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Bartender

Scandals Nightclub
02.2011 - 02.2025
  • Managed concurrent customer, team, and business requirements in a large, fast-paced nightclub, ensuring efficiency and accuracy while minimizing delays and errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.

Server

Tupelo Honey Cafe
04.2024 - 07.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender

O.Henrys
03.2022 - 04.2024
  • Managed and bartend in a vibrant, fast-paced cocktail and beer LGBTQ+ bar
  • Open, close the bar punctual with attention to detail

Food Server/ Bartender

Pack's Tavern
10.2010 - 04.2024
  • Coordinate and wait tables in the busiest, versatile restaurant in downtown Asheville
  • Bartend at one of the largest bar in Asheville
  • Prepare and make mixers for cocktails
  • Certified Trainer
  • Train new servers to perform the restaurants steps of service and values

Line Service Technician

Landmark Aviation
04.2009 - 10.2010
  • Marshall, fuel, & service private and corporate aircrafts
  • Cater to both passengers and pilots for business and leisure needs

Food Server

The Omni Grove Park Inn Resort & Spa
04.2007 - 04.2009
  • Serve each guest in a fine dining atmosphere so they can have the best memorable dining experience
  • Co-chair of the Food and Beverage Synergy Team
  • Liaison between Food and Beverage management and Food and Beverage line level personnel to create effective means of communication and interdepartmental teamwork
  • Schedule meetings to make decisions and solutions to management for the food and beverage department

MWR Coordinator

Kellogg, Brown, and Root (KBR)
09.2006 - 02.2007
  • Assist, Operate, and maintain Army recreation facilities for military and civilian contractors
  • Setup audio/ visual and other needs for special events

Food Service Worker

Kellogg Brown & Root (KBR)
10.2005 - 09.2006
  • Perform a wide variety of tasks in military dining facilities including Army's TB-MED 530's Food Service Sanitation and ServSafe Certification
  • Serving military, contractors, and special guests
  • Escorting Afghan personnel on and around the base by driving bus
  • Perfomed warehouse food storage duties

Lead Bartender, Casino Attendant, Server

Pepper's Grill & Bar
07.2004 - 06.2005
  • Managed, Open, and, close the casinos on a daily basis
  • Process daily and weekly slot accounting and help maintain audits

Airman First Class, Liquid Fuels Systems Maintenance Journeyman

United States Air Force
07.2000 - 06.2004
  • Install, inspect, and maintain liquid fuel storage and dispensing systems for military gas stations, fuel farms, and missile sites for any recurring and non-recurring work
  • Responsible for safety records and weekly briefings of safety precautions in and out of the shop
  • Complied with OSHA, AFOSHA, and NFPA
  • Manager/ Events Coordinator/ DJ for 'Minuteman Café' at Malmstrom AFB, recreation coffee house for two years
  • Planned and executed on-base and community public service events as the Events Coordinator for the Airman's Council at Malmstrom AFB for one year

Education

Timeline

FEMA Debris Monitor

DebrisTech
10.2024 - 03.2025

Front of House Restaurant Support

GigPro
04.2024 - 02.2025

Server

Tupelo Honey Cafe
04.2024 - 07.2024

Bartender

O.Henrys
03.2022 - 04.2024

Bartender

Scandals Nightclub
02.2011 - 02.2025

Food Server/ Bartender

Pack's Tavern
10.2010 - 04.2024

Line Service Technician

Landmark Aviation
04.2009 - 10.2010

Food Server

The Omni Grove Park Inn Resort & Spa
04.2007 - 04.2009

MWR Coordinator

Kellogg, Brown, and Root (KBR)
09.2006 - 02.2007

Food Service Worker

Kellogg Brown & Root (KBR)
10.2005 - 09.2006

Lead Bartender, Casino Attendant, Server

Pepper's Grill & Bar
07.2004 - 06.2005

Airman First Class, Liquid Fuels Systems Maintenance Journeyman

United States Air Force
07.2000 - 06.2004

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Eric Stephens