Eric Steward
Columbus,OH
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Old Republic Title Insurance
Akron , OH
08.2020 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Front Office Manager
Days Inn by Wyndham Cleveland Airport South
Middleburg Heights , OH
11.2017 - 05.2020
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Guest Services Agent
Wingate by Wyndham Erie
Erie , PA
11.2007 - 08.2017
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Guest Service Representative
Scott Enterprises
Erie , PA
02.2003 - 11.2007
- Manager on Duty.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ05.2019
GED - General Education
Commonwealth of PA
Harrisburg, PA05.2011
Skills
- Microsoft Office Suite
- Critical Thinking
- Process Optimization
- Memo Preparation
- Back Office Operations
- Appointment Coordination
- Office Equipment Operation
- Google Drive
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Multitasking and Time Management
- Judgment and Decision-Making
Timeline
Administrative Assistant
Old Republic Title Insurance
08.2020 - 08.2022
Front Office Manager
Days Inn by Wyndham Cleveland Airport South
11.2017 - 05.2020
Guest Services Agent
Wingate by Wyndham Erie
11.2007 - 08.2017
Guest Service Representative
Scott Enterprises
02.2003 - 11.2007
Associate of Science - Business Management
University of Phoenix
GED - General Education
Commonwealth of PA
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