ERIC STEWART

Complete operational and management charge for avisbudget group car rental location.

Increasing fleet utilization to increase profitability.

Development of local marketing plan

Market pricing

Establishing fleet current and future needs to meet demand

Community and local business partnering

Generation of corporate sales opportunity

Recruitment of staff

Manage a team of 5.

Training, mentoring, coaching

Establishing sales goals

Manage all activities at an airport related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental.

Structuring to market pricing to meet the demand.

Ensuring fleet demands are addressed in advance.

Manage a team of operations managers.

Recruit, hire, train staff for all departments...overseeing a labor size of 300 i

Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel

Direct contact for VVIP clients via Avis Preferred Chairman's Club

Ensure customer complaints are handled and resolved in a timely and effective manner

Provide statistical information relating to transaction and revenue projects

Assist district and regional management in the preparation of annual budget

Implement HR policies

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Maintained friendly and professional customer interactions.

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Oversaw 2 operational and 1 sales manager with team size of 52 both service technicians and outside account managers.

Complete staffing and training responsibilities

Developed strong relationships with clients through consistent communication and exceptional customer service.

Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.

Recruited,trained inside sales representatives

Managed 35 inside sales specialists throughout US West by coaching on effective sales techniques, monitoring performance and offering helpful feedback in an effort to consistently exceed company targets and quotas

Develop, appraise, and meet budget requirements for the location including revenues, operating costs and profit margins.
Responsible for growth, lost accounts, merchandise, delinquent accounts, contract renewals and negotiations, machinery, fleet vehicles, and assisting on new sales in present accounts.
Manage the location as a profit center for UniFirst.
Oversee management of the sales department and support their soliciting new customers.
Operate the location in line with company policies and procedures.
Comply with DOT, OSHA, and state regulations regarding transportation, operations, and personnel as well as involvement with environmental compliance.
Hire, train, supervise and discharge personnel at the location.

Managed a team of 3 service managers and 1 sales manager and 1 office manager. Oversaw a team size of 30 employees both service and sales.
Supervise and plan the activities of personnel at the location.
Delegate responsibility to personnel at the location.
Maintain morale of all employees at facility and give recognition where earned.
Counsel and advise employees as needed.
Give corrective action to employees as required.
Ensure that quality and safety programs circulated by quality system are implemented at location.