Family
Eric Stewart
Charlotte,NC
Summary
Driven leader with a proven track record at Aetna, enhancing team productivity and customer satisfaction through effective staff management and complex problem-solving. Skilled in training and mentoring, I excel in high-pressure environments, significantly improving operational workflows. My approach combines employee motivation with goal-oriented strategies, achieving notable results in cross-functional team collaboration and customer service excellence.
Overview
13
13
years of professional experience
Work History
Supervisor
Aetna
09.2014 - 12.2023
- I oversaw the daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Ohio Department of Job and Family Services
02.2012 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Picker Packer
Gap Inc Direct
10.2010 - 02.2012
- I scanned packages and boxes and moved them to the loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Education
No Degree - Sports Management
Bethany College
Bethany, WVSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Flexible and Adaptable
- Excellent Communication
Interests
Training Youth Athletes
Woodworking
Community
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Aetna
09.2014 - 12.2023
Customer Service Representative
Ohio Department of Job and Family Services
02.2012 - 08.2014
Picker Packer
Gap Inc Direct
10.2010 - 02.2012
No Degree - Sports Management
Bethany College