Eric Stiber
Reston,VA
Summary
High-energy Reastaurant/Bar management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Clydes Willow Creek Farm
06.2021 - 12.2023
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Bar Manager
Clydes Willow Creek Farm
09.2018 - 06.2021
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Bar Manager
Bungalow Lakehouse
05.2015 - 08.2018
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Closed out cash register and prepared cashier report at close of business.
Assistant Manager
Great Falls Tavern
08.2012 - 04.2015
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Education
Criminal Justice
Liberty University
Lynchburg, VAHigh School Diploma -
Paul VI Catholic High School
Fairfax, VA06.2006
Skills
- Business Operations Knowledge
- Training and Development Background
- Business Development
- Employee Relations
- Employee Scheduling
- Workflow Coordination
- Sales Forecasting
- Staff Management
Timeline
Assistant General Manager
Clydes Willow Creek Farm
06.2021 - 12.2023
Bar Manager
Clydes Willow Creek Farm
09.2018 - 06.2021
Bar Manager
Bungalow Lakehouse
05.2015 - 08.2018
Assistant Manager
Great Falls Tavern
08.2012 - 04.2015
Criminal Justice
Liberty University
High School Diploma -
Paul VI Catholic High School
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