Summary
Overview
Work History
Education
Skills
Refrences
Certification
Timeline
Generic
Eric Stover

Eric Stover

Park Forest,IL

Summary

Highly motivated IT professional with a passion for automating software development, deployment, and operations processes. Accurately triages and delegates all incoming tickets. Skilled in scripting and programming languages such as Python or Bash. Experienced in working with cloud infrastructure technologies such as Azure. Eager to take on new challenges and learn new skills to become a successful DevOps engineer.

Overview

6
6
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Support Administrator Level 2

Thresholds Inc.
06.2022 - Current
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Diagnosed and resolved hardware and software issues.
  • Managed over 25 buildings IT infrastructures
  • Worked with users to determine areas of technology in need of improved usability.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Implemented corrective plans of action for network availability, utilization and latency.
  • Completed reports detailing network and systems performance, costs and downtime issues.
  • Worked and created new ticket system for the company.
  • Provisioned new software and hardware for use according to internal business and security policies.

IT Field Support Technician

LaSalle Network (Contract)
01.2022 - 05.2022
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Image devices and setup internet networks for office.
  • Documented changes and actions in computer-based tracking system.
  • Led projects and analyzed data to identify opportunities for improvement.

Automotive Specialist

Ford Motor Company
09.2019 - 10.2021
  • Evaluated, repaired and aligned vehicle suspensions.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Built about 40 cars per day.

Housekeeping Intern Management

Walt Disney World Resort
06.2017 - 01.2018
  • Exceeded company standards for cleanliness, sanitation and presentation.
  • Logged and documented cleaning activities and reported on issues.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Contributed recommendations to leadership team to improve cleaning procedures.
  • Managed over 30 rooms.

Education

Associates in Information Technology -

Prairie State College
Chicago Heights, IL
2019

Bachelor of Science - Network Engineering And Security

Western Governors University
Salt Lake City, UT
10.2023 - 09.2024

Skills

  • Office 365
  • VMware Administration
  • Red Hat Linux
  • Kubernetes
  • Azure Active Directory
  • AWS Sysops
  • Microsoft Teams
  • Remote Desktop Tools (Bomgard)
  • Freshservice Ticketing System
  • Systems and Network design
  • TCP/IP protocol/DNS Setup
  • Firewalls, VPNs and security products
  • Client Communication
  • Network Monitoring tools (Solarwinds, New Relic)
  • Docker
  • Python
  • Terraform
  • GitHub Actions
  • SQL Administration

Refrences

  • Tiffany Brewer (Title IX Coordinator, Manager of Compliance & Effectiveness)- tbrewer1@prairiestate.edu
  • Jerrod Anderson(Ford Process Coach) - (708)595-4640
  • Klarrke Green (Kraft Heinz Data Analyst) - (708)200-4478
  • Courtney Williams (Thresholds IT Team Manager) courtney.williams@thresholds.org

Certification

  • Comptia A+

Timeline

Bachelor of Science - Network Engineering And Security

Western Governors University
10.2023 - 09.2024

Support Administrator Level 2

Thresholds Inc.
06.2022 - Current

IT Field Support Technician

LaSalle Network (Contract)
01.2022 - 05.2022

Automotive Specialist

Ford Motor Company
09.2019 - 10.2021

Housekeeping Intern Management

Walt Disney World Resort
06.2017 - 01.2018

Associates in Information Technology -

Prairie State College

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Eric Stover