Eric Strohm
Roseburg,OR.
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Territory Manager
UniFirst
05.2023 - Current
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
Kiosk Manager
Wireless Advocates
07.2011 - 12.2022
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Store Manager
US Cellular
01.2002 - 01.2009
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Lead Technical Service Rep
Alamosa PCS, Sprint
01.2001 - 01.2002
- Maintained sufficient inventory levels to meet customer demands at all times.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Recruited and trained new members of guest service team.
Education
General Studies
Umpqua Community College
Winchester, Oregon1994
Skills
- Complex Transactions
- Stock Organization
- Team Meetings
- Administering Social Media Accounts
- Hiring and Developing
- Sales Auditing
- Customer Service
- Retail Sales
- Daily Cash Management
- Driving Results
- Escalation Management
- Leadership Development
Timeline
Territory Manager
UniFirst
05.2023 - Current
Kiosk Manager
Wireless Advocates
07.2011 - 12.2022
Store Manager
US Cellular
01.2002 - 01.2009
Lead Technical Service Rep
Alamosa PCS, Sprint
01.2001 - 01.2002
General Studies
Umpqua Community College
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