Eric Sullivan
Crown Point,IN
Summary
Strategic Sr. Corporate Account Manager specializing in client relationship management, contract negotiation, and account strategy. Drives revenue growth and customer retention through effective relationship building. Demonstrated success in enhancing portfolio growth, achieving over 1M annually while applying strong problem-solving and communication skills.
Overview
24
24
years of professional experience
Work History
Sr. Corporate Account Manager
Ecolab
, IN, OH, KY
07.2023 - 09.2026
- Managed $24M portfolio, achieving over $1M growth in 2023, 2024, and 2025.
- Surpassed all performance goals and objectives in senior CAM role, contributing to overall team success.
- Achieved top 5 ranking in division, winning GTW trip in 2025.
- Built strong client relationships to identify needs and preferences, enhancing customer satisfaction.
- Collaborated with cross-functional teams to align project goals and improve service delivery.
- Conducted business reviews to evaluate performance and identify growth opportunities.
- Led negotiations to secure contracts and effectively resolve disputes, ensuring favorable outcomes for the company.
- Identified market share opportunities through product penetration and cross-selling initiatives.
Corporate Account Manager
Ecolab
, IN, OH, KY
06.2016 - 06.2023
- Grew Wendy's corporate program from $1.9 million to $6.3 million between 2016 and 2023.
- Renewed Wendy's contract with a 20% price increase, generating $1.2 million in revenue in January 2023.
- Managed corporate accounts in Northern Indiana and Pennsylvania, expanding portfolio from $6 million to $16 million.
- Cultivated relationships with key decision makers to drive sales opportunities.
- Achieved revenue growth and customer retention by exceeding performance metrics.
- Negotiated client contracts to establish mutually beneficial terms.
- Implemented effective selling and promotional strategies to support existing accounts.
- Drove customer satisfaction through proactive account management.
District Manager
Ecolab
Chcicago , IL
01.2011 - 06.2016
- Achieved annual sales budget of 100% from 2012 to 2014.
- Led team to win regional district of the year from 2012 to 2014.
- Managed recruitment, hiring, performance reviews, and disciplinary actions to maintain a high-performing team.
- Collaborated with direct reports to develop action plans that enhanced operational results.
- Identified and nurtured top talent to cultivate a performance-oriented culture.
- Directed growth and development of 10 specialists, enhancing team capabilities and performance.
- Provided leadership and mentoring to new hires on company programs.
- Planned and conducted team meetings to review business outcomes and align priorities across the district.
Associate District Manager
Ecolab
Chicago, IL
10.2006 - 10.2012
- Managed all night SVSP operations in district for three years, overseeing a team of five night SVSP and six day SVSP.
Achieved a 93% associate retention metric through effective training and coaching of each SVSP.
Completed safety assessments and performance development plans for all direct reports.
Conducted ride-alongs and evaluations for each SVSP to ensure adherence to safety protocols.
Visited top 15 customers weekly in Chicago market to maintain service excellence.
Oversaw supply warehouse with an average of 35 days on hand.
Earned ADM of the Year award in 2009; contributed to team winning District of the Year in 2010. - Developed training programs that improved team members' product knowledge and service techniques, leading to enhanced customer interactions.
- Conducted regular inspections to ensure service quality and operational efficiency, identifying areas for improvement.
Service Specialist
Ecolab
Chicago, Illinois
10.2004 - 10.2005
- Resolved customer complaints through effective problem-solving, enhancing customer satisfaction.
- Coordinated timely responses to customer concerns, achieving swift resolution of service issues.
- Cultivated positive customer relationships through courteous interactions and timely issue resolution.
- Promoted company services and special offers, contributing to increased sales growth.
- Managed diverse customer base across food and beverage, healthcare, hospitality, and warehouse sectors.
- Organized daily work schedule to optimize time management while adhering to company policies.
- Ensured compliance with laws, regulations, and safety standards during service delivery.
- Actively participated in team meetings, sharing ideas and providing progress updates on goals.
Account Executive
Ecolab
Chicago IL, Northwest IN
09.2002 - 10.2004
- Achieved 85% of sales budget for Southside Chicago, IL, and Northwest Indiana territories, contributing to overall revenue goals.
- Cultivated relationships with key decision makers via regular client visits and follow-up calls, enhancing client engagement.
- Collaborated with cross-divisional associates to identify growth opportunities, facilitating strategic initiatives.
Education
Bachelor of Science - Journalism and Mass Communication
Southern Illinois University, Carbondale
Carbondale, IL12-1999
Skills
- Account management
- Client relationship management
- Contract negotiation
- Account strategy
- Cross-selling
- Business reviews
- Performance metrics
- CRM software
- Cross-divisional networking
- Problem solving
- Adaptability
- Portfolio growth
- Effective communication
- Relationship building
Accomplishments
- 2009 ADM of the year
- 2012-2014 District of the year
- 2025 Grow to Win Top 5 Corporate Account Manager
Timeline
Sr. Corporate Account Manager
Ecolab
07.2023 - 09.2026
Corporate Account Manager
Ecolab
06.2016 - 06.2023
District Manager
Ecolab
01.2011 - 06.2016
Associate District Manager
Ecolab
10.2006 - 10.2012
Service Specialist
Ecolab
10.2004 - 10.2005
Account Executive
Ecolab
09.2002 - 10.2004
Bachelor of Science - Journalism and Mass Communication
Southern Illinois University, Carbondale