Eric Sutter
Hazel Park,MI
Summary
Result-driven Quality Engineer/Supervisor with 20+ years of experience in quality assurance, continuous improvement and creative problem solving in corporate, manufacturing, and distribution sites with first rate communication. Experience in 8D, PPAP, APQP, FMEA, ISO/IATF, with focus on customer quality satisfaction. Strong collaboration and leadership skills with track record of managing diverse cross-functional teams.
Overview
23
23
years of professional experience
Work History
Quality Engineer / Customer Quality Supervisor
FLEX
Sterling Heights, Farmington Hills, MI
04.2017 - Current
AGM Automotive
Troy, MI
05.2014 - 04.2017
AGM
ChML
Novi, MI
02.2012 - 05.2014
- Responsible for all aspects of distribution warehouse internal/external quality and delivery issues (pre-production/production/service) to OEM and tiered customers as support function of multiple manufacturing sites (China, Costa Rica, Mexico, US)
- Manage customer quality issues through on-site support of initial response and investigation, containment, root cause analysis, corrective/preventative action using quality tools such as 8D, 3L5W, Fishbone, Statistical Process Control SPC, Lean Manufacturing Principles, GD&T, and blueprint understanding
- Process review and documented updates for efficiency and cost
- Supervised a team of quality engineers, technicians, customer plant representatives, and 3rd party containment teams to ensure product quality to reduce defects and cost while protecting OEM and tiered customer base
- Development and maintained inspection criteria with detailed WI and layered audits (LPA), PFMEA, CPLAN, and PFLOW
- Inventory management related to containment, engineering change management, breakpoints, prototype and build coordination and identification
- Customer deviation (TWO/TCR/IAA/Alert) tracking, inventory control and labeling requirements
- Delivered quality metrics and KPIs to senior management, enabling data-driven decision-making and strategic improvements regarding all aspects of cost of poor quality (scrap, RMA, internal/external containment)
- Managed program quality deliverables for OEM program launch with PPAP and APQP requirements
- Assist in ISO/IATF internal and 3rd party audits.
Program Quality Lead
PGK Engineering Services, Faurecia
Troy, MI
07.2011 - 01.2012
Quality Engineering Supervisor
Scotts Supplier Services
Highland Park, MI
07.2010 - 06.2011
Corporate Quality Engineer
Cold Heading Company
Warren, MI
01.2006 - 11.2009
Quality Engineer/Liaison
Industrial Partners Group
Shelby, MI
04.2005 - 12.2005
Project Manager
The Noonan Group
Troy, MI
02.2004 - 04.2005
Customer Quality Liaison
Scotts Supplier Services / Rimply, Chrysler S.H.A.P
Sterling Heights, MI
07.2002 - 02.2004
Education
Certificate - Failure Mode and Effects Analysis (FMEA), Process Flow and Control Plan, Root Cause Analysis
AIAG
09.2014
Certificate - Internal Auditing to ISO/TS 16949:2002
QPA
10.2007
Graphic Design/Visual Communications -
Mott Community College
Flint, MI05.2000
Diploma -
Lapeer East High School
Lapeer, MI06.1999
Skills
- OEM & Tiered customer web platforms - GM Supply Power (GM SPPS, SQMS, SPOC, Cost Recovery), Covisint, Stellantis ESupplierconnect, Ford Super G
- Quality Assurance & Control, PPAP, APQP, FMEA, 8D Problem Solving, Root Cause Analysis, Corrective/Preventative Actions, Continuous Improvement
- QMS, ISO/TS 16949
- On-site OEM and tiered customer support
- Cross-Functional Team Leadership
- Supply chain quality management containment
- Microsoft Office, Outlook, Teams, Zoom, PLEX, Agile
- Creative Problem solving
- Technical knowledge in interior lighting and electronics, plastic injection molding, fasteners, exterior paint
Professional References
- Eric Helme, Sr. Quality Manager, FLEX, 248-251-3042, eric.helme@flex.com
- Alan Verscheure, Site General Manager, FLEX, 248-515-0809, alan.verscheure@flex.com
- John Faught, Quality Manager, AGM, 248-687-6712
Timeline
Quality Engineer / Customer Quality Supervisor
FLEX
04.2017 - Current
AGM Automotive
05.2014 - 04.2017
AGM
ChML
02.2012 - 05.2014
Program Quality Lead
PGK Engineering Services, Faurecia
07.2011 - 01.2012
Quality Engineering Supervisor
Scotts Supplier Services
07.2010 - 06.2011
Corporate Quality Engineer
Cold Heading Company
01.2006 - 11.2009
Quality Engineer/Liaison
Industrial Partners Group
04.2005 - 12.2005
Project Manager
The Noonan Group
02.2004 - 04.2005
Customer Quality Liaison
Scotts Supplier Services / Rimply, Chrysler S.H.A.P
07.2002 - 02.2004
Certificate - Failure Mode and Effects Analysis (FMEA), Process Flow and Control Plan, Root Cause Analysis
AIAG
Certificate - Internal Auditing to ISO/TS 16949:2002
QPA
Graphic Design/Visual Communications -
Mott Community College
Diploma -
Lapeer East High School
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