Eric Sutton
New York
Summary
Dynamic compliance and quality assurance leader with extensive experience at Iris House, Inc. Proven track record in developing training programs that enhance staff competencies and ensure regulatory compliance. Skilled in incident management and fostering a culture of continuous improvement, while effectively mentoring teams to achieve operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Investigator
Community Options, Inc
New York
09.2024 - Current
- Conducted comprehensive in-person and virtual interviews, gathering written statements and supporting documentation to inform the investigation process, while prioritizing staff development throughout.
- Acted as the primary point of contact for investigations, coordinating the process and facilitating staff interviews to ensure that employees are equipped with the knowledge and skills necessary for compliance.
- Submitted thorough investigative reports and corrective action plans promptly, aligning with Justice Center requirements and promoting a culture of continuous improvement among staff.
- Led agency-wide programmatic internal audits, preparing staff for external audits and enhancing their understanding of compliance and best practices through targeted training sessions.
- Collaborated with management to develop and implement corrective action plans in response to both internal and external audit findings, fostering a learning environment for staff.
- Reviewed investigation recommendations with the QA Incident Management Committee, providing timely feedback to staff to reinforce learning and compliance measures.
- Initiated and monitored the implementation of all QA/Incident Management Committee recommendations, while addressing any challenges staff faced during the process.
- Ensured the agency's compliance with all federal, state, and local regulations by training staff on regulations and best practices in incident management.
- Assisted agency programs in preparing for external audits by conducting training sessions that equip staff with the necessary knowledge and skills.
- Navigated and submitted information into the statewide incident database within regulatory time frames, ensuring staff are familiar with the compliance requirements.
- Identified areas of concern and collaborated with Department/Program Directors to create training systems that address these concerns, enhancing staff competence.
- Developed written reports of internal management audit findings and provided feedback to relevant staff, facilitating professional growth.
- Assisted with incident tracking, monitoring, and trend analysis as needed, using these insights to inform training programs for staff development.
- Completed a state-approved Incident Investigation Certification Program, maintaining certification as an investigator while also training staff on investigative techniques.
- Presented investigation findings to the Incident Review Committee and followed up on recommendations, ensuring staff are aware of outcomes and areas for improvement.
- Conducted agency-wide trainings on abuse prevention, incident reporting, and other regulatory/core training topics, empowering staff and fostering a culture of safety and compliance.
Incident Investigator
Abbott House
New York
01.2024 - Current
- Facilitated training sessions for staff on the protocols for reviewing, documenting, and investigating allegations of abuse and neglect, as well as handling reportable incidents and notable occurrences.
- Guided team members in filing allegations and incidents using the Incident Report and Management Application to ensure adherence to standards and procedures.
- Mentored staff in completing thorough investigations and compiling Investigative Reports in accordance with established guidelines.
- Collaborated with team members to develop and implement recommended actions and corrective action plans, fostering a culture of continuous improvement.
- Provided support to the Quality Improvement Department during non-business hours, assisting staff with Incident Management responsibilities when necessary.
- Ensured that all team members maintained up-to-date training relevant to incident management responsibilities.
- Undertook additional tasks related to incident management to support staff development and operational efficiency.
- Participated in on-call phone coverage on a rotational basis during off-business hours, offering guidance and support to staff as needed.
Director of Quality Improvement and Performance Evaluation
Iris House
New York
10.2023 - Current
- Collaborated with program directors to create and implement comprehensive training programs aimed at enhancing staff knowledge and skills related to service delivery and program evaluation.
- Developed and coordinated a compliance education and training program for staff, ensuring adherence to Medicaid, HIPAA, and other contractual requirements.
- Conducted regular training sessions for management and front-line staff on evaluation techniques and continuous quality improvement methodologies.
- Designed and moderated focus groups with clients, incorporating feedback into training materials to better align staff practices with client needs.
- Oversaw the creation and analysis of annual client and staff satisfaction surveys, using results to inform targeted training initiatives.
- Managed the onboarding and professional development of interns, providing mentorship and hands-on experience in quality assurance activities.
- Produced training resources, written reports, and presentations to support staff development and enhance understanding of evaluation processes and quality improvement.
- Actively participated in external meetings and conferences, sharing insights and best practices to foster a culture of continuous learning within the agency.
- Continuously assessed training program effectiveness, making necessary adjustments to meet evolving organizational and staff development needs.
Director of Compliance and Quality Assurance/Compliance Officer
Daybreak Independent Services, Inc.
Bronx
06.2022 - 10.2023
- Collaborated with the Director of Operations and Development to create a structured training program for staff, emphasizing quality assurance and compliance in daily operations.
- Oversaw the Quality Assurance Staff, providing ongoing support and mentorship to enhance their job skills and performance.
- Developed and implemented comprehensive training modules in partnership with QA and inter-agency departments to strengthen quality systems and procedures.
- Facilitated regular training and educational programs for all employees, ensuring a thorough understanding of compliance requirements and best practices in quality assurance.
- Conducted audits and on-site inspections, incorporating findings into training sessions to address compliance issues and promote continuous quality improvement.
- Served as Chairperson of the Corporate Compliance, HRC/IRC Committees, ensuring staff were well-informed of compliance expectations and regulatory standards.
- Coordinated Human Rights Committee meetings and incident reviews, offering training on incident management and investigation processes.
- Provided coaching and development opportunities specifically tailored for Quality Assurance and Corporate Compliance staff, fostering a culture of growth and accountability.
- Monitored incident management processes and incorporated findings into training strategies, enhancing staff response to compliance risk areas.
- Established performance improvement tools that included training on tracking individuals' records and preparing trend analysis reports for ongoing evaluation.
- Developed and maintained agency policies and procedures, ensuring that training materials were up-to-date and accessible for all personnel.
- Ensured the integration of compliance training addressing HIPAA and confidentiality policies within the employee onboarding process.
- Prepared annual quality and compliance reports that highlighted training outcomes and areas for further development, reinforcing the commitment to staff growth and organizational excellence.
Assistant Director of Compliance and Quality Improvement
SCO Family of Services
Brooklyn
12.2020 - 06.2022
- Provided training to program staff on Federal, State, and local codes, regulations, and accrediting body standards to ensure compliance and enhance understanding of guidelines.
- Developed training materials and facilitated sessions to prepare staff for the submission of Annual Action Plans, aligning their efforts with long-range strategic goals.
- Led workshops on Case Record Review processes, equipping staff with the necessary skills to conduct reviews, prepare reports, and effectively analyze data for continuous improvement.
- Coordinated training in Consumer Safety protocols, including investigation techniques and incident management, to ensure staff are well-versed in tracking and responding to incidents appropriately.
- Guided staff through the process of aggregating and analyzing Consumer Safety data, fostering a collaborative environment for discussing follow-up actions and improvements.
- Chaired training sessions for the Incident Review Committee to enhance staff competencies in incident evaluation and response strategies.
- Implemented training programs for effective administration and analysis of Customer Satisfaction Surveys, empowering staff to utilize feedback for program enhancement.
- Developed and conducted training on Internal Quality Monitoring practices, ensuring staff can identify key program indicators and contribute to quality improvement initiatives effectively.
- Facilitated training on Outcome Measurement reporting, providing staff with skills to track and analyze performance measurements, thereby supporting informed decision-making and program enhancement.
Assistant Residential Director/QIDP
Community Resource Center for the Developmentally Disabled
Bronx
02.2020 - 11.2020
- Actively engaged in the person-centered planning process to improve staff knowledge and skills in developing and implementing Person Centered Plans (PCPs) and Individual Support Plans (ISPs).
- Designed and delivered targeted training programs to equip staff with effective support and teaching strategies, empowering them to help clients achieve their ISP goals.
- Facilitated in-service training sessions focused on best practices for client-directed support, ensuring staff possess the essential skills to perform their roles effectively.
- Conducted regular reviews and offered feedback on documentation practices, emphasizing the importance of accurate reporting to enhance overall team performance.
- Promoted ongoing communication with team members regarding policies and concerns, fostering a culture of transparency and continuous improvement.
- Created opportunities for professional growth through staff development initiatives, enabling team members to better support clients, particularly during staffing crises.
- Provided mentorship to Direct Support Professionals (DSPs) and managers, guiding them in best practices while ensuring compliance with documentation standards.
- Assisted in identifying training needs and community resources that align with client support goals, fostering collaboration between staff and clients.
- Supported the Director in additional duties as necessary, emphasizing staff development and the continuous enhancement of program quality.
Assistant Director of Day Services
AHRC New York City
New York
03.2017 - 02.2020
- Facilitated Person Centered Planning and coordinated individualized services.
- Supervised the Community Support Professionals(CSP), ensuring effective service provision.
- Promoted independence and community inclusion of individuals served through creative planning, effective use of staff management and professional teamwork.
- Developed individualized plans with CSP and ensures compliance with New York State Home and Community-Based Waiver Services regulations, agency philosophies, and policies.
- Developed direction for service with clear philosophy and expectations toward personal future planning and community inclusion; develops activities to implement this philosophy.
- Through assigned staff, fostered independence, productivity and community inclusion of the individuals served while protecting their health, safety, well-being and civil rights.
- Ensured that individualized habilitation plans are consistent with individuals' service plans and are supported by the team; followed through on each individual's established outcomes and documentation of progress by the Community Support Professionals.
- Facilitated and supports the development and maintenance of individual support networks through outreach to family members, community members, and professionals and through coordination of personal planning sessions in collaboration with the individual served.
- Assisted in the hiring and training process for Community Support Professionals; supervised staff on an ongoing basis.
- Coordinated and participated in direct support staff training and inservice by orienting new staff, arranging for staff to attend training, maintaining training records, and supporting ongoing staff development.
- Evaluated assigned support staff on an ongoing basis implementing a job performance evaluation annually; developed appropriate goals for staff and follow through on staff progress.
- Assigned staff various duties particularly in the case of staff absences; ensured that there is adequate supervision for the service needs of the individuals served at the program.
- Functioned as liaison between Service Coordination Services and Day Habilitation service. Participated in any special case conference, staff and parent meetings.
- Ensured that individuals supported are safe and living healthy lives by monitoring safety issues, coordinating, monitoring and documenting medical supports, practicing appropriate emergency procedures, responding to emergencies and promoting individual rights regarding health and safety issues.
- Ensured that program remains in compliance with New York State Home and Community-Based Waiver Services regulations, agency philosophies, and policies.
DSP (Direct Support Professional) - Com Hab
Daybreak Independent Services, Inc.
Bronx
02.2017 - 03.2017
- Implemented Outlined Habilitation and Behavioral Support Plans/Program.
- Assisted with personal care of persona receiving support as needed.
- Assist Individual with planning and participation in the community.
Assistant Residential Manager
AABR. Inc
Queens
09.2015 - 03.2017
- Prepared and revised staff work schedules to ensure adequate staffing for each shift, including AMAP, SCIP-R, Drivers as needed.
- Ensured timely orientation of new staff to the house, routines, individuals, policies, and procedures, documenting.
- Provided coaching and supervision of direct support staff to optimize the quality of services offered to individuals and retain qualified staff.
- Conducted regular observations of interactions/activities between individuals and staff and provided feedback.
- Reviewed the individual's documentation and communication logs and provided appropriate follow-up.
- Ensured adequate training compliance and orientation of all staff.
- Ensured a timely and accurate reporting of incidents, occurrences, and/or accidents.
- Plan, implemented, and evaluated recreation and leisure activities with staff and consumers.
- Established and maintained a good rapport with families of individuals and day programs each attends.
- Evaluated the appropriateness of day services while ensuring continuity.
- Participated in interdisciplinary and clinical meetings, prepared reports.
- Participated in the hiring and screening process of DSP.
- On call to the Residence 24 hours a day.
- Performed duties of Direct Support Professional when needed for coverage.
Education
Health Care Administration -
New York University
New York, NY01-2028
Public Administration and Public Policy -
Metropolitan College of New York
New York, NY08.2018
Political Science and Public Policy -
CUNY City College
New York, NY06.2016
Paralegal Studies -
Bronx Community College
Bronx, NY06.2012
High School Diploma -
New School For Arts And Sciences
Bronx, NY06.2007
Skills
- LMS
- Computer literacy
- Microsoft Exchange
- Developmental Disabilities Experience
- Analysis skills
- Quality Management
- Compliance management
- Data collection
- Epic
- Desktop support
- Proofreading
- Classroom experience
- Typing
- Human resources
- Incident management
- Computer operation
- Quality systems
- Payroll
- Recruiting
- Network support
- Continuous improvement
- Patient Care
- SharePoint
- Program Management
- CPP/AED
- Management
- Customer Service
- Legal Drafting
- Help Desk
- Social Work
- Records Management
- Paralegal
- Organizational skills
- Supervising experience
- Google Suite
- Risk management
- Team management
- Budgeting
- Profit & loss
- Teaching
- Records management
- Regulatory compliance
- Quantitative research
- Search engines
- Quality management
- Experience with individuals with neurodevelopmental disorders
- Marketing
- Leadership Development
- Direct Care
- Operations management
- Desktop Support
- Communication skills
- Employment & labor law
- Help desk
- Writing skills
- Microsoft Windows
- State healthcare regulations
- Case Management
- GAAP
- First aid
- Motivational Interviewing
- Managing budgets in a finance role
- Mentoring
- Microsoft Publisher
- MTA
- Healthcare management
- Technical Proficiency
- Care plans
- Administrative & Business Operations
- HIPAA
- Microsoft Outlook
- Financial management
- Microsoft Teams
- Academic advising
- Training & development
- Leadership
- Senior leadership
- IT
- First Aid Certification
- Attending educational professional development
- Business development
- Documentation review
- Experience with individuals with intellectual disabilities
- Windows
- Customer service
- Quality assurance
- Project management
- Crisis Intervention
- Program management
- Social work
- AMAP
- Incident Management
- Documentation Review
- Microsoft Office
- Microsoft Word
- Budget Management
- Compliance training
- Program evaluation
- Legal evaluation
- Policy implementation
- Basic training
- Training planning
- Training classes
- Coordinating training
- Developing training materials
Certification
- First Aid Certification, 06/22, Present
- QIDP Certification, 06/20, Present
- Incident investigator, 06/22, 12/25
- AED, 06/22, 06/24
- CPR, 06/22, 06/24
- Microsoft Certified Professional (MCP), 06/20, 06/24
- Mandated Reporter Training, 06/22, 06/23
- SCIP, 06/22, 06/23
- AMAP, 03/20, 03/22
- Paralegal Certificate
- Certified Compliance & Ethics Professional
- QMHP Certification
Languages
Spanish, Intermediate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Investigator
Community Options, Inc
09.2024 - Current
Incident Investigator
Abbott House
01.2024 - Current
Director of Quality Improvement and Performance Evaluation
Iris House
10.2023 - Current
Director of Compliance and Quality Assurance/Compliance Officer
Daybreak Independent Services, Inc.
06.2022 - 10.2023
Assistant Director of Compliance and Quality Improvement
SCO Family of Services
12.2020 - 06.2022
Assistant Residential Director/QIDP
Community Resource Center for the Developmentally Disabled
02.2020 - 11.2020
Assistant Director of Day Services
AHRC New York City
03.2017 - 02.2020
DSP (Direct Support Professional) - Com Hab
Daybreak Independent Services, Inc.
02.2017 - 03.2017
Assistant Residential Manager
AABR. Inc
09.2015 - 03.2017
Health Care Administration -
New York University
Public Administration and Public Policy -
Metropolitan College of New York
Political Science and Public Policy -
CUNY City College
Paralegal Studies -
Bronx Community College
High School Diploma -
New School For Arts And Sciences