Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Swineford

4823 SW Millbrook Ln Stuart,FL

Summary

Dynamic food and beverage professional with extensive experience at Marriott, excelling in customer satisfaction and team training. Proven ability to manage high-volume operations while maintaining attention to detail and effective conflict resolution. Proficient in POS systems, ensuring seamless service and operational efficiency. Strong leadership skills foster a positive team environment.

Overview

13
13
years of professional experience

Work History

Server/ Banquet Server

Marriott Hutchinson Island
Stuart, FL
02.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Arranged linens and table settings according to seating plan and event theme.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Life Insurance Agent

MTL
11.2017 - 01.2025
  • Upsold new products to policyholders to suit individual needs.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Communicated with clients to understand needs and identify best policies for each case.
  • Offered policy guidance and management to promote asset protection.
  • Sold life insurance policies via telephone and assisted other agents with underwriting.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.

Food and Beverage Manager/Server

The Hilton
Singer Island, FL
01.2019 - 07.2023
  • Calculated charges, issued table checks and collected payments from customers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
  • Checked order accuracy and food quality before delivering to customers.
  • Processed customers' payments and provided receipts.
  • Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
  • Adhered to health department guidelines for sanitation standards, maintaining a safe environment for both guests and colleagues.
  • Trained and supervised staff to ensure compliance with safety and service standards.
  • Managed daily operations of food and beverage services at high-volume venues.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
  • Managed payroll records for employees working within the food and beverage department.
  • Resolved conflicts between staff members in a timely manner while maintaining professionalism.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.
  • Oversaw daily operations of food and beverage departments.

Banquet Server

Marriott
12.2018 - 02.2021
  • Prepared salads and appetizers to back up kitchen staff.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of [50] to [200].
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Set up for events with up to [300] attendees, preparing serving and appetizer trays and setting tables.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Set up banquet tables and chairs based on event requirements.

Kitchen Manager

Hurricane Grill & Wings
05.2015 - 08.2016
  • Complete restaurant opening and closing procedures.
  • Interviewed, hired, and supervised back of house staff.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Completed regular line checks to maximize quality assurance.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Assisted restaurant ownership with pricing by providing information about ingredient costs and correct portioning.
  • Received, organized and rotated paper goods and food ingredients.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Managed kitchen staff team of [20] and assigned various stages of food production.
  • Oversaw hiring, training and development of kitchen employees.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Oversaw food preparation, production and presentation according to quality standards.

Shift Leader

Taco Bell
05.2012 - 04.2015
  • Complete restaurant opening and closing procedures.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Cross-trained in every store role to maximize operational knowledge.
  • Coordinated and launched grand openings for [4] new stores.

Education

High School Diploma -

Edison High School
Milan
2015

Skills

  • Technological advanced
  • Ability to maximize customer satisfaction and retention
  • Exceptional communication and interpersonal skills aimed at conflict
  • Employee Recruitment, Management, Effective Training
  • Highly organized and efficient in fast-paced multitasking
  • Managing opening and closing of register and deposits
  • Inventory
  • Oversee staff and performances in front and back of house to ensure
  • Staff training, schedule development and all human relations
  • Hiring and discharging
  • Wait-staff and kitchen support during moderate times
  • Extensive experience in FOH and BOH operations
  • Proficient in Aloha/Micros Software
  • Closing
  • Interpersonal skills
  • Management and resolution
  • Creativity
  • Customer satisfaction
  • Team Trainer
  • Fast
  • Food safety
  • Human relations
  • Managing
  • Multitasking
  • Recruitment
  • Cash handling
  • Strong work ethic
  • Strong teamwork
  • Quick learner
  • Positive attitude
  • Problem-solving
  • POS system operation
  • Time management
  • Conflict resolution
  • Attention to detail

Timeline

Server/ Banquet Server

Marriott Hutchinson Island
02.2022 - Current

Food and Beverage Manager/Server

The Hilton
01.2019 - 07.2023

Banquet Server

Marriott
12.2018 - 02.2021

Life Insurance Agent

MTL
11.2017 - 01.2025

Kitchen Manager

Hurricane Grill & Wings
05.2015 - 08.2016

Shift Leader

Taco Bell
05.2012 - 04.2015

High School Diploma -

Edison High School

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