Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Tafoya

Phoenix,AZ

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

Airplane Mechanic

Air Transport Components
07.2023 - Current
  • Teardown Mechanic (Structures, Flap Tracks & Airframe)
  • Cadmium Plating
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
  • Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
  • Completed preventive and reparative maintenance on aircraft electronics and computer systems.

Driver

Uber Eats
07.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Sales Consultant

Courtesy Chevrolet Of Phoenix
10.2022 - 06.2023
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Sales Consultant

Midway Chevrolet
02.2021 - 10.2022
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

Sales Consultant

Airpark Dodge Chrysler Jeep In Scottsdale
08.2020 - 02.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Completed orders and organized product deliveries to meet customer timetables.

Sales Consultant

AutoNation Chevrolet Arrowhead
10.2018 - 08.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

General Shop Worker

Air Transport Components
02.2013 - 09.2018
  • Teardown Mechanic (Structures, Flap Tracks & Airframe)
  • Cadmium Plating
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
  • Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
  • Completed preventive and reparative maintenance on aircraft electronics and computer systems.

Education

No Degree -

Universidad Autonomy De Sinaloa
Sinaloa Mexico
05.2012

Skills

  • Maintaining Clean Work Areas
  • Product Knowledge
  • Hand and Power Tools
  • Shop Organization
  • Station Preparation
  • Safe Work Practices
  • Customer Engagement
  • Hand-Eye Coordination
  • General Housekeeping
  • Power Tools

Timeline

Airplane Mechanic

Air Transport Components
07.2023 - Current

Driver

Uber Eats
07.2023 - Current

Sales Consultant

Courtesy Chevrolet Of Phoenix
10.2022 - 06.2023

Sales Consultant

Midway Chevrolet
02.2021 - 10.2022

Sales Consultant

Airpark Dodge Chrysler Jeep In Scottsdale
08.2020 - 02.2021

Sales Consultant

AutoNation Chevrolet Arrowhead
10.2018 - 08.2020

General Shop Worker

Air Transport Components
02.2013 - 09.2018

No Degree -

Universidad Autonomy De Sinaloa
Eric Tafoya