Summary
Overview
Work History
Education
Skills
Timeline
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Eric Tasker

Long Branch,NJ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

NOC-Tier 1

Spectrotel
10.2009 - 07.2024
  • Assisted in the development of standard operating procedures to improve overall efficiency within the NOC team.
  • Streamlined incident resolution for faster response times with effective ticket management.
  • Supported clients'' needs by promptly diagnosing and resolving hardware, software, and connectivity issues.
  • Managed an extensive range of alerts from various data center systems for prompt detection of anomalies or system failures.
  • Provided expert guidance during critical situations such as outages or service disruptions, expediting resolutions effectively under pressure.
  • Enhanced customer satisfaction by providing timely and accurate technical support.
  • Coordinated with vendors for equipment installation, repair, or replacement as needed.
  • Communicated effectively across different departments when escalating issues to Tier 2 and Tier 3 support teams, ensuring seamless handoffs in resolving critical incidents.

Education

Some College (No Degree) - Business Management / Networking-System Management

University of Phoenix (Axia College Online Courses
Jersey City, NJ

Skills

  • Operating System Support
  • Network Troubleshooting
  • VoIP Support
  • Network monitoring
  • Ticketing systems
  • Network operations monitoring
  • Teamwork and Collaboration
  • Technical Support and Assistance

Timeline

NOC-Tier 1

Spectrotel
10.2009 - 07.2024

Some College (No Degree) - Business Management / Networking-System Management

University of Phoenix (Axia College Online Courses

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Eric Tasker