Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Taylor

Olive Branch,MS

Summary

Meticulous Computer Repair Technician with 9+ years experience in computer operating system applications and hardware. Adept at explaining complex technical concepts and processes to clients. Certified and able to work on multiple computers without losing efficiency. Able to manage and lead team to increase specific metrics and enhance workflow. Accurate worker with critical thinking skills and commitment to thorough services.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technology Lead/Apple Certified Repair Technician

Tate Computer Systems, Inc.
06.2019 - Current
  • Develops strategies for technical efficiency
  • Develops new processes for technician workflow
  • Installs, upgrades, troubleshoots, and repairs Apple products
  • Manages all repairs in GSX
  • Manages consignment inventory
  • Run diagnostic testing utilizing Apple's GSX(Global Service Exchange)
  • Escalates repair issues via Apple Chat/Call
  • Trains and motivates employees daily to maintain exceptional performance standards
  • Decrease repair turnaround time by 75%
  • Increase all customer service scores by 85%.

Repair Technician

Flextronics
01.2014 - 01.2019
  • Repairs computer hardware and associated peripherals
  • Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems
  • Coordinates the planning, implementation, and maintenance of all IT products
  • Troubleshoots Apple technical related issues for both hardware and software.

Certified Apple Technician/Lead Professional Repair Technician

Jabil
01.2010 - 01.2014
  • Assembled and installed PC hardware
  • Diagnosed and troubleshot problems while fixing and restoring machines to peak performance
  • Advised users in technical areas leading to improved productivity and better integration of technology into instruction and operations.

Education

University of Mississippi
University, MS

Associate of Arts -

Northwest Mississippi Community College
Senatobia, MS
05.2010

High School Diploma -

Clarksdale High School
Clarksdale, MS
05.2007

Skills

  • Employee Training/Coaching
  • Deskside Support
  • Apple Applications Troubleshooting
  • Apple Device Repair
  • Customer Service
  • Software Updates
  • Technical consulting
  • Strategic Planning
  • Decision-Making
  • Customer Service Process Improvement

Certification

  • APPLE CERTIFIED MAC TECHNICIAN
  • APPLE CERTIFIED IOS TECHNICIAN
  • WISE CERTIFIED

Timeline

Technology Lead/Apple Certified Repair Technician

Tate Computer Systems, Inc.
06.2019 - Current

Repair Technician

Flextronics
01.2014 - 01.2019

Certified Apple Technician/Lead Professional Repair Technician

Jabil
01.2010 - 01.2014

University of Mississippi

Associate of Arts -

Northwest Mississippi Community College

High School Diploma -

Clarksdale High School

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Eric Taylor