Summary
Overview
Work History
Education
Skills
Timeline
Generic
Eric TAYLOR

Eric TAYLOR

Homewood,IL

Summary

Dynamic and results-oriented professional with a proven track record at DoorDash, where I enhanced customer satisfaction and increased repeat business through efficient delivery coordination and exceptional customer service. Skilled in GPS navigation and problem-solving, I excel in fast-paced environments, demonstrating strong organizational and communication abilities.

Overview

17
17
years of professional experience

Work History

Food Delivery Driver

DoorDash
12.2024 - Current
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Navigated efficiently through various routes for timely food deliveries.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Increased repeat business by providing friendly and professional service to customers.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.

Package Handler

UPS
10.2024 - Current
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained clean, orderly work environment free of hazards.
  • Followed safety regulations to maintain safe work environment.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed verbal and written instructions to properly move and ship products.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.

Seasonal Support Driver

UPS
10.2024 - Current
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed all relevant traffic laws and safety regulations.
  • Obtained signatures from customers upon delivery of goods.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Caregiver

Abundant Health Care
09.2024 - Current
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted with daily living activities, running errands, and household chores.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Registered Nurse

Seventh Day Adventist Hospital
08.2017 - 05.2024
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Monitored patient reactions after administering medications and IV therapies.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Evaluated patient histories, complaints, and current symptoms.
  • Educated family members and caregivers on patient care instructions.
  • Recorded details regarding therapies to keep patient charts updated.
  • Managed patients recovering from medical or surgical procedures.

Administrative Assistant

St. Helena Maternity Home
07.2007 - 08.2017
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Performed research to collect and record industry data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Education

Diploma - Registered General Nursing

Nursing And Midwifery Training College
Ghana
10.2011

Bachelor Of Arts - Economics And History

KWAME NKRUMAH UNIVERSITY of SCIENCE And TECHNOLOGY
Ghana
05.2006

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Time management
  • Excellent communication
  • Safe driving
  • Dedicated team player
  • Relationship building
  • Food handling
  • Valid Driver's license
  • GPS navigation
  • Customer communication
  • Late shift availability
  • Decision-making
  • Clean driving record
  • GPS mapping
  • Delivery confirmations
  • Delivery coordination
  • Dependable and reliable
  • Multitasking Abilities
  • Client relations
  • Organizational skills
  • State Driver's license
  • Analytical thinking

Timeline

Food Delivery Driver

DoorDash
12.2024 - Current

Package Handler

UPS
10.2024 - Current

Seasonal Support Driver

UPS
10.2024 - Current

Caregiver

Abundant Health Care
09.2024 - Current

Registered Nurse

Seventh Day Adventist Hospital
08.2017 - 05.2024

Administrative Assistant

St. Helena Maternity Home
07.2007 - 08.2017

Diploma - Registered General Nursing

Nursing And Midwifery Training College

Bachelor Of Arts - Economics And History

KWAME NKRUMAH UNIVERSITY of SCIENCE And TECHNOLOGY

Similar Profiles

CREATE PROFILE
Eric TAYLOR