Eric Taylor
Dallas
Summary
People-oriented professional with experience in front desk operations, student housing support, scheduling, and high-volume customer service across residential and service-based environments. Strong background in building positive relationships, managing multiple priorities, and delivering polished service experiences. Brings additional strengths in organization, reliability, compliance, and attention to detail developed within a professional technology environment. Known for clear communication, discretion, and engaging diverse communities with professionalism and consistency.
Overview
8
8
years of professional experience
Work History
Quality Assurance Automation Engineer
FDM Group/Citibank
01.2022 - 01.2025
- Supported team environments, dynamic software operations, managing daily communication, documentation.
- Help build and test corporate client credit score generating system.
- Maintained strict compliance with policies and procedures, demonstrating strong attention to detail.
- Communicated clearly with internal teams to resolve issues, escalate concerns, and ensure timely service delivery.
- Responsible for and managing sensitive information reinforcing trust, and professionalism in all interactions.
- Leasing-Relevant Impact: Professional communication
- Compliance & accuracy
- Service recovery
- Process discipline
- Trust-building.
Clinical Scheduling & Customer Service specialist
Express Employment Professionals/East Texas Community Clinic
01.2021 - 01.2022
- Greeted and welcomed patients with a smile and served as first point of contact for clinical office.
- Delivered exceptional customer service while managing 60+ daily interactions via phone, email, and in-person communication for patients.
- Consulted patients to help them obtain affordable insurance plans.
- Scheduled appointments, conducted follow-ups, and maintained organized for office.
- Built rapport quickly with diverse patients by identifying needs and providing timely, solutions-focused support.
- Ensured timely responses and consistent follow-through, supporting positive customer outcomes and satisfaction.
- Leasing-Relevant Impact: First point of contact
- Follow-ups
- Scheduling
- CRM-style tracking
- Customer satisfaction.
Front Desk Assistant (Residence Life)
Stephen F. Austin State University
01.2017 - 01.2020
- Served as the primary point of contact for residents, guests, within a residential community.
- Greeted and welcomed residents and guests with a smile.
- Served as primary point of contact for residential concerns and issues.
- Created community and resident Events.
- Conducted tours of dormitory property.
- Created and Managed digital work orders and maintenance requests, coordinating communication between residents and facilities staff.
- Answered inquiries related to housing policies, amenities, and services with clarity and professionalism.
- Assisted with community events and resident programming to support engagement and satisfaction.
Education
Bachelor of Science - Multidisciplinary Studies
Stephen F Austin State University
Nacogdoches, TX01.2020
Skills
- Customer Service
- Relationship Building
- Problem Solving
- Communication & Interpersonal Skills
- Time Management & Organization
- Compliance & Policy Adherence
- Data Analysis & Reporting
Software Systems
- Microsoft Office (Outlook, Excel, Word)
- CRM
- Digital Work Order Platforms
- Ticketing & Documentation Tools
- Data Entry & Reporting Systems
- Canva
- SharePoint
Timeline
Quality Assurance Automation Engineer
FDM Group/Citibank
01.2022 - 01.2025
Clinical Scheduling & Customer Service specialist
Express Employment Professionals/East Texas Community Clinic
01.2021 - 01.2022
Front Desk Assistant (Residence Life)
Stephen F. Austin State University
01.2017 - 01.2020
Bachelor of Science - Multidisciplinary Studies
Stephen F Austin State University