Eric Telarroja
Sales Manager
Claremont,CA
Summary
Sales and Customer Service professional committed to accomplishing performance objectives, focusing on customer service, and managing day-to-day operations. Proven history of superior performance at the individual, team, and organizational levels. Recognized for developing best practices to maximize the organization's vision and setting new standards for expectations. Able to create solutions for customers to drive loyalty, retention, and revenue.
Overview
7
7
years of professional experience
Work History
Sales Representative
Athens Services
05.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Baseball Coach
Self-employeed
5 2016 - Current
- Instructing players on baseball rules, regulations, expectations, and standards of team.
- Organizing and directing individual and small group practice activities/exercises.
- Developed custom workout routines for players that increased overall strength, speed, and agility.
- Engaged with parents and guardians to keep them informed and involved in progress of players development.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Offered constructive feedback to clients to help reach goals.
- Professional baseball player.
Sales Manager
LA Fitness - Fitness International
07.2023 - 01.2024
- Top 10 Sales Manager out of over 550 LA Fitness Gyms.
- #1 Sales Manager in the Inland Empire, out of 12 gyms.
- 50-60% closing accuracy.
- Managed daily sales & production reports, personal trainer payroll, etc.
- Increased traffic by 300%.
- Consistently met sales goals of over 125%, helping the team exceed monthly sales and goals.
- Identified new opportunities to help the club improve revenue, trainer performance, and overall gym programming.
- Ongoing leadership, training & mentoring of employees.
- Trained assistant/staff on selling personal training packages.
- Maintained an exceptional environment for team members, members & guests.
- Ensured that every training session exceeded the client’s expectations.
Community Services Specialist
City Of Pomona
08.2017 - 06.2023
- Plan, develop, and supervise after school and sports-related programs, practices, camps, leagues.
- Organize, officiate, and instruct children; teach fundamentals of play and sportsmanship in sports and recreation activities.
- Emphasize skill development, safety, fair play, sportsmanship, and fun.
- Communicate positively and in effective manner with all participants, City officials, parents, community members, and co-workers.
- Increased public awareness of available services through targeted marketing campaigns and community events.
Education
Bachelor of Arts - Sports Management
Bellevue University
Bellevue, NE06.2024
Skills
Leadership
CRM Proficiency
Relationship Building
Sales Closer
Revenue Generation
Timeline
Sales Representative
Athens Services
05.2024 - Current
Sales Manager
LA Fitness - Fitness International
07.2023 - 01.2024
Community Services Specialist
City Of Pomona
08.2017 - 06.2023
Baseball Coach
Self-employeed
5 2016 - Current
Bachelor of Arts - Sports Management
Bellevue University
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