Eric Tello
Las Vegas,NV
Summary
Bringing dedicated customer service, data entry and conflict resolution. Resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
tyreksystems
Las Vegas, NV
05.2021 - 12.2022
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Collected deposits or payments and arranged for billing.
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Technician
PSX
Las Vegas, NV
02.2023 - 03.2024
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Communicated directly with equipment vendors for defective parts return.
- Created wiring diagrams showing connections between components within circuit boards or assemblies.
- Installed new components or replaced defective parts to restore functionality.
Education
GED -
Sunvalley
Phoenix Arizona02-2014
Skills
- Customer Service
- Email correspondence
- Payment Processing
- Appointment Scheduling
- Customer Relations
- De-Escalation Techniques
- Problem-Solving
References
References available upon request.
Timeline
Technician
PSX
02.2023 - 03.2024
Customer Care Representative
tyreksystems
05.2021 - 12.2022
GED -
Sunvalley
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