Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Tello

Orlando,FL

Summary

Detail-oriented food service expert with over 9 years of experience in food preparation and inventory management. Recognized for upholding food safety standards while collaborating effectively with teams to deliver exceptional customer service in fast-paced environments. Personable and reliable Food Champion with strong work ethic and great customer service skills. Pays close attention to detail and effectively multitasks in fast-paced work environment. Dedicated professional experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling and good cleaning practices. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Food Champion

Taco Bell
Orlando, Florida
03.2016 - Current
  • Prepared food items following standardized recipes and safety procedures.
  • Maintained cleanliness of workstations and dining areas throughout shifts.
  • Assisted customers with menu selections and provided excellent service.
  • Collaborated with team members to ensure timely food preparation and delivery.
  • Monitored inventory levels of ingredients and reported shortages to management.
  • Followed health regulations and company policies to uphold food safety standards.
  • Engaged with customers to create a positive dining experience in a fast-paced environment.
  • Memorized food combo numbers and current specials, staying up-to-date on promotions and prices.
  • Accepted orders at counter and drive through, greeting customers enthusiastically and assembling orders with speed and accuracy.
  • Maintained clean and presentable front counter by using slower periods effectively to restock and wipe down surfaces.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Greeted customers to take food orders and provide information about menus.
  • Kept customer and food preparation areas clean and well-organized.

Usher

Epic Theaters
Orlando, Florida
02.2023 - 03.2025
  • Greeted guests warmly and directed them to their seating areas.
  • Managed ticket collection and ensured entry procedures were followed.
  • Monitored audience behavior to maintain a safe environment.
  • Facilitated smooth transitions during intermissions and event changes.
  • Collaborated with staff to ensure efficient crowd management strategies.
  • Maintained cleanliness and organization in public areas of the venue.
  • Reported any issues or emergencies to supervisors promptly.
  • Answered questions from guests about events, venues, times.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Verified tickets for entry into the venue.
  • Provided assistance to people with disabilities who require special accommodation.
  • Actively monitored crowd control during large gatherings.
  • Collected tickets at entrances and exits when required.
  • Complied with health and sanitation practices and procedures.
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
  • Assisted in ticket sales when necessary.
  • Informed security of any suspicious activity or persons on premises.
  • Processed admission payments and provided tickets.
  • Ensured that emergency exits were not blocked or obstructed.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Deli Clerk

Publix
Orlando, Florida
03.2018 - 11.2020
  • Prepared deli meats and cheeses using slicers and scales for customer orders.
  • Assisted customers in selecting products, ensuring quality and freshness standards.
  • Maintained cleanliness of deli counters and equipment to meet health regulations.
  • Managed inventory levels by restocking shelves and monitoring product expiration dates.
  • Collaborated with team members to optimize workflow during busy periods.
  • Educated customers about different products and suggested pairings to enhance their experience.
  • Followed safety protocols while handling sharp tools and machinery in the deli area.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Greeted customers in a friendly and professional manner.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Assisted customers with selecting products from the deli case or menu board.
  • Rotated product on shelves to ensure freshness.
  • Stocked shelves with fresh items daily.
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Prepared all food orders according to customer specifications.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Responded to customer questions regarding product availability.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Offered samples to promote and upsell specials.
  • Informed customers of deli specials to increase profits.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Created aesthetically pleasing food arrangements for special orders and party trays.

Education

High School Diploma -

Colonial High School
Orlando, FL

Skills

  • Food preparation
  • Inventory management
  • Customer service
  • Food safety compliance
  • Equipment operation
  • Team collaboration
  • Time management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Food safety
  • Cost management
  • Food presentation
  • FLUENT IN Spanish and English
  • Patience and empathy
  • Late-night shift availability
  • Personal hygiene maintenance
  • Reliable team worker
  • Physical stamina and endurance
  • Excellent multi-tasker
  • Commercial deep fryer and slicer operation
  • Fast and efficient service worker
  • Sanitation and cleanliness

Languages

English
Professional
Spanish
Professional

Timeline

Usher

Epic Theaters
02.2023 - 03.2025

Deli Clerk

Publix
03.2018 - 11.2020

Food Champion

Taco Bell
03.2016 - Current

High School Diploma -

Colonial High School

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