Eric Tennial
Rock Hill,SC
Summary
Consummate high-touch customer service professional seeking to translate years of experience in the airline industry to a comparable and satisfying opportunity that would effectively utilize my extraordinary attention to detail and consumer-first work style in a new, challenging, and growth-oriented long-term opportunity.
Overview
26
26
years of professional experience
Work History
Customer Service Cashier
Publix
Rock Hill, SC
09.2022 - Current
- Ensured a warm and inviting experience for customers.
- Ensured efficient processing of payment transactions
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and responded to informational requests.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Flight Attendant
Republic Airlines
Indianapolis, USA
10.2008 - 08.2022
- Provide unparalleled inflight customer care including first-class pre-departure drink, inflight full meal and upgraded beverage service for multiple mainline carriers that include premium mixed drinks and branding-conscious focus for each carrier
- Enforce Federal Aviation Administration (FAA) and company regulations, maintained aircraft equipment familiarization across multiple carrier and aircraft configurations, remain capable to administer first aid and CPR as necessary, and able to lead in emergency situations as directed by aircraft chain of command
- Attended pre-flight briefings concerning altitudes, impending weather, routes and alternates, emergency and evacuation procedures, crew coordination and chain of command, flight length and service suspension instructions, and passenger care responsibility
- Manage passenger boarding process while coordinating potential baggage checking, informing flight deck of potential interference with timely departure, identifying able-bodied passenger emergency assistants
- Mentor new-hire and lesser-tenured flight attendants and remain available for assistance as needed
- Successful annual flight attendant requalification above 95%
Flight Attendant (Domestic & Transatlantic)
Delta Airlines
Atlanta, USA
11.1998 - 02.2008
- Provided legendary inflight domestic and transatlantic customer service that included pre-departure drink service, several course meal service for a premier mainline carrier known for multiple-class, customer-first focus
- Enforced FAA and company regulations, maintained multiple aircraft equipment familiarization and CPR certification, and capable to lead in emergency situations on land and water
- Attended pre-flight briefings concerning altitudes, weather, planned routes and alternates, emergency and evacuation procedures, crew coordination and chain of command, flight length and suspension instructions, and able-bodied passenger identification procedures
- Managed passenger boarding/deplaning process, conducted pre and post-flight security sweep, catering and service reporting
- Successful annual flight attendant requalification above 95%
Education
Undergraduate Core Curriculum - No major declared
Guilford Technical Community College
Jamestown, NCCollege Preparatory Education -
Rock Island High School
Rock Island, ILSkills
- Customer Relationship Management (CRM)
- Cultural Sensitivity
- Emergency Response Coordination
- Verbal and written communication
- Public interaction
- Administrative Support
- Microsoft Office proficiency
Timeline
Customer Service Cashier
Publix
09.2022 - Current
Flight Attendant
Republic Airlines
10.2008 - 08.2022
Flight Attendant (Domestic & Transatlantic)
Delta Airlines
11.1998 - 02.2008
Undergraduate Core Curriculum - No major declared
Guilford Technical Community College
College Preparatory Education -
Rock Island High School
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