Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Eric Terrell

Chicago,IL

Summary

Dedicated professional with strong work ethic, adept at delivering exceptional customer service, multitasking, and managing time. Committed to ensuring each customer receives a positive and memorable experience, consistently exceeding expectations in all interactions.

Overview

13
13
years of professional experience

Work History

Delivery Installation Specialist

Best Buy
08.2020 - 10.2023
  • Delivered home appliances to customers
  • Installed refrigerators,ranges,washer/dryer sets and combo units, OTR, dishwashers etc.
  • loaded/unloaded trucks with hand trucks or power jack
  • Developed relationships with customers in order to build loyalty and trust in the brand.
  • Handled merchandise in accordance with product handling standards.
  • Used hand tools, power drills, multi-meters and watt meters.
  • Utilized [Software] to maintain and update customer information, repair logs and inventory.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
  • Conducted periodic maintenance inspections as stated by contract or customer.
  • Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.

Delivery Specialist

Home Depot
05.2018 - 08.2020
  • delivery of home appliances to customers house.
  • delivered and installation of major home appliances such as refridgators,ranges,washer/dryer sets and combo units,OTR,dishwashers etc
  • Handled merchandise in accordance with product handling standards.
  • Developed relationships with customers in order to build loyalty and trust in the delivery team.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Resolved any issues that arose during the course of a delivery such as incorrect items or missing parts.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Resolved complex issues related to delayed or damaged shipments promptly, demonstrating excellent problem-solving skills under pressure.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Field Technical Support Staff Member

O'Hare international airport
09.2015 - 03.2018
  • Protected customers' baggage from loss, theft, and damage.
  • Used scanners to track parcel information, condition or receipt.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Developed comprehensive training materials, enabling faster onboarding for new field support staff members.

Environmental Services Housekeeper

Kindred Chicago Lakeshore
06.2010 - 01.2018
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.

Education

High School Diploma -

Proviso East
Maywood, IL
05-2004

Some College (No Degree) - Automotive Technology

Triton Collage
River Grove, IL

Skills

  • Package Scanning

  • Load Balancing
  • Order Verification
  • Dispatch Communication
  • Cargo Handling
  • General Laborer
  • Freight Counts
  • Punctual and Reliable
  • Heavy Equipment Operation
  • Customer-Focused
  • Power tool operation
  • Hand tool proficiency
  • Equipment installation
  • Light fixture installation
  • Drywall installation
  • Painting proficiency
  • Appliance installation
  • Hand tools
  • Pressure washing
  • Grounds maintenance
  • Repairing pipes and fixtures
  • Household repairs
  • Verbal and written communication

Education and Training

20hr unarmed training (PERC)

Timeline

Delivery Installation Specialist

Best Buy
08.2020 - 10.2023

Delivery Specialist

Home Depot
05.2018 - 08.2020

Field Technical Support Staff Member

O'Hare international airport
09.2015 - 03.2018

Environmental Services Housekeeper

Kindred Chicago Lakeshore
06.2010 - 01.2018

High School Diploma -

Proviso East

Some College (No Degree) - Automotive Technology

Triton Collage

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