Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Thibedau

Haverhill,MA

Summary

Talented individual considered a top Sales Associate thanks to extensive training and over 22 years in the Sales Industry. Promoting outstanding customer service and support skills. Seeking a new role with a great organization. previous custodian equipped with expert knowledge of cleaning equipment, products and techniques. Focuses on completing tasks quickly and with high quality standards in mind. Maintains sanitation levels in and around company facilities as set forth by company standards.

Also Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

15
15
years of professional experience

Work History

Relationship Banker

Citizens Bank
Nashua, NH
11.2023 - Current
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Built long-term relationships with customers by providing personalized service and support.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Developed promotional strategies to attract new customers to the bank's products and services.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.

Sales Manager

Verizon Wireless
Nashua, NH
03.2023 - Current
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed sales consultations and educated clients on products and services.
  • Created and maintained sales environment to support business objectives.
  • Maintained professional network of potential clients and business opportunities.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.

Sales Manager

Verizon Wireless
Nashua, NH
02.2019 - 02.2023
  • Built positive and productive customer connections to drive consistent sales
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits
  • Strengthened branding initiatives by coordinating annual events to maximize outreach
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals
  • Introduced customers to new offerings and updated accounts
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
  • Maintained professional network of potential clients and business opportunities.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Prospected for new business using databases and other strategies to generate sales.
  • Prepared sales production reports for senior management.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Mail Processing Clerk

UNITED STATES POSTAL SERVICE
North Reading, MA
09.2018 - 02.2019
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
  • Placed mail into appropriate PO boxes
  • Operated mail processing equipment and manually sorted mail

Custodian

city of haverhill
Haverhill, MA
01.2015 - 09.2018
  • Maintained all janitorial equipment in a clean, safe and operable condition.
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
  • Scraped gum off of hard surfaces and carpet.
  • Moved and carried equipment and furniture.
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines.
  • Cleaned buildings and grounds, including bathrooms, fixtures, and windows.
  • Maintained accountability for building keys, master keys, and access cards.
  • Set up and took down chairs and tables.
  • Stripped, sealed, finished and polished floors.
  • Completed routine maintenance checks, notifying management of any needed repairs.

Door to Door Sales Rep

Comcast
North Chelmsford, MA
03.2011 - 01.2015
  • Finalized paperwork in an orderly and complete manner.
  • Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
  • Listened to customers to understand needs and put together optimal solutions.
  • Applied knowledge of consultative and relationship-driven sales techniques.
  • Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
  • Optimized sales volume by managing accounts and building rapport.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Identified lucrative business prospects through cold calling, networking, marketing and database leads.

New Car Sales Consultant

Peters Honda
Nashua, NH
04.2009 - 02.2011
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Showcased vehicle features and took customers on test drives in local area.
  • Filled out paperwork to register vehicles and complete sales.
  • Answered customer emails and telephone requests for information.
  • Sourced vehicles from other dealer lots and auctions.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Informed customers about all product lines and services offered by the company.
  • Communicated information to customers about product quality, value and style.
  • Placed special merchandise orders for customers.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Shared product knowledge with customers while making personal recommendations.
  • Processed all sales transactions accurately and in a timely fashion.
  • Maintained friendly and professional customer interactions.
  • Worked as a team member to provide the highest level of service to customers.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Education

High School Diploma -

Londonderry Senior High School
Londonderry, NH
2001

Skills

  • Time management
  • Strong organization skills
  • Detail-oriented
  • Team collaboration
  • Customer engagement
  • Technology knowledge
  • Issue resolution
  • Team leadership
  • Sales force training
  • Staff development/training
  • Needs analysis
  • Customer relationships
  • Compliance requirements
  • Strategies and goals

Timeline

Relationship Banker

Citizens Bank
11.2023 - Current

Sales Manager

Verizon Wireless
03.2023 - Current

Sales Manager

Verizon Wireless
02.2019 - 02.2023

Mail Processing Clerk

UNITED STATES POSTAL SERVICE
09.2018 - 02.2019

Custodian

city of haverhill
01.2015 - 09.2018

Door to Door Sales Rep

Comcast
03.2011 - 01.2015

New Car Sales Consultant

Peters Honda
04.2009 - 02.2011

High School Diploma -

Londonderry Senior High School

Similar Profiles

CREATE PROFILE
Eric Thibedau