Eric Thibodeau
Nampa,ID
Summary
Dynamic auto glass business owner with expertise in customer relations, team oversight, and strategic planning. Proven track record in enhancing service quality and achieving financial growth through effective training and operational efficiencies.
Results-driven professional with extensive experience in small business operations, specializing in strategic planning and financial management. Successfully implemented inventory systems and training programs, leading to increased customer satisfaction and streamlined processes.
Overview
20
20
years of professional experience
Work History
Owner/Operator Auto Glass
Clear View Autoglass
05.2006 - 01.2026
- Established operational workflows for efficient autoglass replacement services.
- Developed training programs to enhance staff skills and service quality.
- Implemented inventory management systems to optimize stock control and reduce costs.
- Oversaw customer service initiatives, ensuring high satisfaction rates and repeat business.
- Coordinated supplier relationships, negotiating contracts to secure favorable terms and pricing.
- Mentored staff in best practices for safety compliance and technical proficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Corning High School
Corning06.1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Strategic planning
- Team oversight
- Financial management
Timeline
Owner/Operator Auto Glass
Clear View Autoglass
05.2006 - 01.2026
High School Diploma -
Corning High School