Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Accomplishments
References
Timeline
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Eric Thomas

Eric Thomas

Goldsboro,NC

Summary

Dedicated worker with excellent communication, time management, and computer skills. Experienced in successfully achieving company goals by leveraging my abilities. Highly praised for being hardworking and reliable by peers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Operations Analyst

Verizon
Cary, NC
06.2024 - Current
  • Facilitated the integration of newly hired staff members into the organization's culture through onboarding support.
  • Delivered comprehensive sales curriculum to onboarded employees, covering sales role, techniques, and job expectations.
  • Aligned coaching practices with company objectives and sales metrics.
  • Utilized live call monitoring to gather data for coaching and employee development.
  • Instructed sales professionals on essential skills for success in the industry, encompassing sales strategies, objection handling techniques, and comprehension of the sales cycle.
  • Created an inviting environment and designed slides to foster social engagement between employees and management.
  • Played an active role in simulating authentic customer concerns and scenarios during interactive sessions with representatives.
  • Managed and organized employee records including time sheets, required training, sales metrics, and reviewed sales call documentation.
  • Organized and facilitated group meetings to foster collaboration among analysts.

Inside Sales Representative

Verizon
Goldsboro, NC
11.2020 - 05.2024
  • Achieved enhanced TTCs by effectively responding to incoming calls, identifying customer requirements, and driving revenue generation while prioritizing key metrics.
  • Successfully generated leads while actively seeking out opportunities to expand the market and drive business growth.
  • Enhanced customer satisfaction by effectively providing accurate product information and aligning products to meet individual customer needs.
  • Achieved transaction closure by effectively negotiating prices, terms, and service agreements.
  • Demonstrated ability to effectively showcase new products and company promotions during sales presentations.
  • Provided team support during sales meetings by delivering month-to-date sales updates, communicating changes in promotions, and creating engaging PowerPoint/Slides presentations for employee recognition.
  • Proven track record of effectively managing multiple tasks while remaining adaptable and flexible.
  • Achieved sales targets by proactively making outbound calls and effectively following up on leads using a combination of scripts and advanced phone strategies.
  • Handled inbound calls, using a headset and effectively promoting products and services to acquire new accounts.

Solutions Specialist

Verizon
Goldsboro, NC
01.2016 - 11.2020
  • Generated leads by cold calling potential customers.
  • Generated leads and located opportunities for market expansion and business growth.
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.
  • Successfully promoted and showcased new products to potential customers in sales presentations.
  • Experience with credit applications.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Successfully maintained customer relations and offered support in areas of sales/promotions, technical support help, and billing issues.
  • Managed store pricing and display management for devices, ensured accurate and attractive in-store presentation.
  • Sustained adaptability in a fast-paced, ever-changing work atmosphere.
  • Ensured accuracy and efficiency in financial operations.

Sales Associate

SEARS
Goldsboro, NC
08.2013 - 01.2016
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.
  • Entered customer transaction information into company databases.
  • Highlighted new products and company promotions during sales pitches.
  • Experience in handling credit applications
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Maintained customer relations and assisted with sales/promotions, technical support help, and billing issues.
  • Store support consists of store pricing/display management for devices, managing end-of-day funds, and managing deposits.
  • Stocked and maintained products such as electronics, high-end appliances, and commercial landscaping equipment.
  • Handled client deposits and transactions, and updated billing information in company databases.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Stocking Associate

PETSMART
Dover, DE
08.2012 - 06.2013
  • Maintained knowledge of relevant product and industry information to ensure the provision of latest catalogs and services.
  • Boosted sales by effectively representing the brand at various customer interactions and events.
  • Maintained freshness of perishable inventory by replenishing and labeling items while eliminating expired products upon removal.
  • Maintained tidy work areas, stocked shelves diligently during store hours for safer environments.
  • Maintained pricing consistency by carefully verifying shelf labels for each item.
  • Facilitated the organization of pallets and containers for seamless transportation to the sales floor, optimizing stock management.
  • Managed inventory flow through regular stocking of shelves, racks, and cases with updated merchandise.
  • Safely eliminated items that were damaged or unusable.
  • Ensured efficient management of inventory by documenting the usage and maintenance status of stock and stock-handling equipment.
  • Executed tasks using a wide range of equipment, including forklifts.

Education

High School Diploma -

Caesar Rodney High School
Camden, DE
06-2012

Some College (No Degree) - General Studies

Wayne Community College
Goldsboro, NC

Skills

  • Sales Coaching / Live Listening
  • Tracking sales metrics
  • Reviewing employees / Documentation
  • Staff Training / Curriculum Presentation
  • Performance Evaluation
  • Employee onboarding
  • Six Sigma Certification
  • Telephone sales
  • Customer Service
  • Upselling and Cross-Selling
  • Sales closing
  • Account Acquisition
  • Remote and Call Center Experience
  • Management / Supervisor

Personal Information

Title: INSIDE SALES REPRESENTATIVE

Certification

  • Six Sigma White Belt
  • Six Sigma Yellow Belt

Accomplishments

  • Champion Role
  • Employee Coach

References

References available upon request.

Timeline

Sales Operations Analyst

Verizon
06.2024 - Current

Inside Sales Representative

Verizon
11.2020 - 05.2024

Solutions Specialist

Verizon
01.2016 - 11.2020

Sales Associate

SEARS
08.2013 - 01.2016

Stocking Associate

PETSMART
08.2012 - 06.2013

High School Diploma -

Caesar Rodney High School

Some College (No Degree) - General Studies

Wayne Community College

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Eric Thomas