ERIC THOMAS
Highland,US
Summary
To obtain a responsible and challenging position and turn it into a fulfilling career. Operating and leading by example, support and encouragement.
Self-motivated and dedicated individual with a strong ambition to succeed. A team player with great cooperation and adaptability skills. My personal and professional core values guide me to work successfully with both the public sector and fellow employees.
My persistence and drive make me an ideal candidate to fill this position. Throughout my professional career, I have developed an ability to learn and retain an abundance of daily changing product and industry information. I have successfully used the information to fulfill customer needs. This ability has enabled me to learn and become successful in different industries, with and without prior experience. I am extremely confident that I can apply these skills to become successful in your industry and be an asset to your company and team.
Overview
28
28
years of professional experience
Work History
Territory Sales Manager and Inspection Manager
Home Watch
Palm Desert, CA
10.2021 - Current
- Developing and launched marketing strategies that exceeded new customer goals
- Hiring and training new sales and inspection employees
- Carefully analyzing data to determine most effective sales strategies
- Training employees and maintaining high level of customer satisfaction
- Analyzing and improving home inspection protocol
- Training and leading 9 person team
- Training and assisting customers in using our inspection interface system
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Developed sales strategy based on research of consumer buying trends and market conditions
Sales Territory Manager
Alldata/Autozone
Elk Grove, CA
11.2014 - 07.2021
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Offered new and existing customers profitable products to maintain strong territory-wide revenue
- Targeted prospects in other territories through careful research of competitor products, services and trends
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Cold and warm phone prospecting calls to automotive mechanic and collision shops
- Accessed shops needs and areas needed for improvement
- Performed phone computer demos showing how Alldata software benefits shops
- Maintained high closing ratio and customer retention
- Learned and maintained vast amount of car manufacturers information and procedures
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Tracked changing product lines to effectively meet dynamic market demands
- Presented products and services to prospective customers, converting high % to paying clients
- Serviced customer accounts while devoting significant energy to prospecting new leads with high % conversion rate
Marketing Executive
Bennedict Advertising
Sacramento, CA
01.2011 - 10.2014
- Planned and executed marketing campaigns to target groups, areas and wider community
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers
- Launched marketing activities for new product lines and market penetration
- Identified target audiences and devised campaigns to match target demographics and optimize results
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters
Outside/Inside Sales Account Executive
Comcast Cable
Sacramento
06.2009 - 11.2010
- Learned and maintained product information to match customer needs
- Built customer relations through account management
- Established new accounts through cold calling and personal visits to potential customers
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Built strong client rapport to establish diversified network of connections
- Provided cost-effective solutions to meet targeted account needs
- Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin
- Monitored portfolio growth and identified key accounts to upsell
- Answered customers' questions regarding products, prices, and availability
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Used CRM software to maintain detailed contact logs and account records
Mortgage Broker
Cyber One Mortgage
09.2002 - 06.2009
- Achieved sales and successful customer service through confident professionalism, both in person and via telephone
- Studied and shaped customers finances for desired financial goals
- Learned and retained substantial amount of technical loan and company information
- Built trust through professional customer relations
- Processed official real estate documents in finalizing loans
- Managed and assisted employees in product and industry knowledge
- Built relationships with lender representatives
- Consistently maintained high quality of problem-solving skills
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases
- Assessed clients' financial data to determine loan suitability
- Explained entire mortgage loan process to borrower
- Worked with underwriters to fix application problems and resolve issues
- Checked loan documents for accuracy prior to closing
- Developed extensive network of referral partners to source new mortgage loan opportunities
Mortgage Broker
Lincoln Mortgage
01.2000 - 09.2002
- Managed 20 person broker team
- Served on company sales committee
- Achieved sales and customer service through professional face to face and telephone skills
- -Built trust through professional customer relations
- Learned and retained substantial amount of technical loan information
- Studied and shaped customers finances for desired financial goals
- Helped structure personnel for effective sales teams
- Assessed clients' financial data to determine loan suitability
- Explained entire mortgage loan process to borrower
- Evaluated borrower financial information, pay stubs and credit history to determine loan possibility
- Worked with underwriters to fix application problems and resolve issues
- Explained different types of loans pertaining to client situations
- Checked loan documents for accuracy prior to closing
Insurance Agent/Broker
Powers & Company
Rocklin, CA
02.1997 - 01.2000
- Acquired general liability and workers compensation insurance for general construction and trade contractors
- Honored insurance rules and regulations
- Learned and maintained considerable amount of insurance rules and operations -Prospected potential customers by fax, telephone and walk in leads
- Matched and proposed insurance companies with customer needs
- Processed documents to bind insurance coverage
- Continued customer relations through account servicing
- Maintained high percentage of residual business
- Approached potential clients by using direct marketing mailings and phone contacts
- Obtained underwriting approval by completing application for coverage
- Responded to customer calls swiftly to resolve issues and answer questions
- Maintained high standards of customer service by building relationships with clients
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients
- Utilized CRM software to manage client relationships
- Cross-sold insurance products to existing clients to reach sales targets
- Educated clients on insurance policies and procedures
- Generated leads through cold-calling, networking and other outreach methods
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
High School Diploma -
El Camino High School
Sacramento, CA, US01.1989
Business Management -
American River College
Sacramento, CA, USSkills
- ROI Analysis
- Prospect Targeting and Sales Script Development
- Sales Strategies
- Maintaining High Level of Customer and Product Information
- Direct marketing campaigns
- Sales training and developing training procedures
- Market Segmentation
- Product Marketing Specialist
- CRM software
- Business development
- Sales
- Negotiation
Links
mail.com
Assessments
- Sales skills – Proficient February 2023 Influencing and negotiating with customers Full results: Proficient
- Inside sales – Proficient August 2023 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Work style: Conscientiousness – Proficient February 2023 Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
- Attention to detail – Proficient February 2023 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Outside sales – Proficient February 2023 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Sales skills – Proficient August 2023 Influencing and negotiating with customers Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Territory Sales Manager and Inspection Manager
Home Watch
10.2021 - Current
Sales Territory Manager
Alldata/Autozone
11.2014 - 07.2021
Marketing Executive
Bennedict Advertising
01.2011 - 10.2014
Outside/Inside Sales Account Executive
Comcast Cable
06.2009 - 11.2010
Mortgage Broker
Cyber One Mortgage
09.2002 - 06.2009
Mortgage Broker
Lincoln Mortgage
01.2000 - 09.2002
Insurance Agent/Broker
Powers & Company
02.1997 - 01.2000
High School Diploma -
El Camino High School
Business Management -
American River College
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