Eric Thomas
Cedar Hill,TX
Summary
General Manager with 8+ years of experience in restaurant operations and team leadership. Expertise in building high-performing teams and streamlining processes to enhance profitability in dynamic environments. Strong background in security and hospitality, focusing on team development and operational safety. Committed to promoting a culture of service and continuous improvement..
Overview
10
10
years of professional experience
Work History
Unarmed Security Officer
C&A Protective Solution
Dallas, Texas
07.2024 - Current
- Patrolled assigned areas to deter criminal activity and maintain order.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted thorough inspections of buildings and grounds for potential security risks.
- Documented incidents and prepared detailed reports for management review.
- Communicated effectively with visitors, providing information and maintaining a welcoming environment.
General Manager
Five Guys
Houston, Texas
09.2018 - 09.2024
- Managed daily operations and ensured smooth workflow in fast-paced restaurant environment.
- Oversaw inventory management and maintained stock levels for efficient service.
- Implemented quality control measures to uphold food safety and cleanliness standards.
- Fostered a positive team culture to improve employee morale and customer experience.
- Trained employees on duties, policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Kitchen Steward
Vic & Anthony's Steakhouse
Houston, Texas
04.2015 - 11.2017
- Assisted chefs with food preparation and ingredient assembly.
- Collaborated with team members to manage inventory levels effectively.
- Supported front-of-house staff during peak service hours as needed.
- Performed basic cleaning and upkeep duties.
- Assisted cooks with basic tasks such as chopping vegetables or preparing salads.
- Organized and restocked kitchen storage areas.
Education
High School Diploma -
Lamar University
Beaumont, TXSkills
- Risk assessment and management
- Access control strategies
- Surveillance monitoring techniques
- Customer service excellence
- Team leadership development
- Quality assurance processes
- Employee training programs
- Staff leadership and development
- Operational excellence initiatives
- Budgeting and cost control
References
References available upon request.
Timeline
Unarmed Security Officer
C&A Protective Solution
07.2024 - Current
General Manager
Five Guys
09.2018 - 09.2024
Kitchen Steward
Vic & Anthony's Steakhouse
04.2015 - 11.2017
High School Diploma -
Lamar University
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